Configuration Specialist, Professional

Benchmark Solutions LLC•Chicago, IL

9h•Remote

About The Position

Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today. We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights. Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics. The Role: In this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation. You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations. Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies, and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configuration to enhance and refine our configuration processes for continuous improvement.

Requirements

Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively
Proficient in JIRA, Confluence, and BPMN tools
1+ years of data analysis experience using SQL, Python, or other scripting languages
Knowledgeable in data standardization, data mapping, and reporting
Strong technical aptitude with ability to quickly learn new products and technical skills
Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data
Strong problem-solving skills with keen attention to detail
Enjoys working with data, testing assumptions, and conducting exploratory data analysis
Familiarity with Agile methodologies including Scrum and Kanban
Experience with iterative implementation processes
3+ years in technology/software implementation
2+ years in a SaaS environment, preferably with Enterprise customers
2+ years customer facing experience
Strong customer service orientation
Ability to interpret and communicate complex concepts clearly
Ability to communicate concisely and persuasively with customers, product managers, and engineers
Independent self-starter who enjoys taking on new challenges and running with them
Thrives in collaborative, fast-paced environments
Comfortable under pressure with high-stakes deadlines in a fast-paced environment
Passionate about the Benchmark Analytics mission and improving outcomes in the public sector
Bachelor's degree preferred
Ability to travel approximately 25% for customer meetings

Nice To Haves

Experience working with government agencies or law enforcement (preferred)

Responsibilities

Work within an Agile framework to iteratively configure and deploy SaaS solutions
Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement
Rapidly translate customer needs into configurable solutions that align with best practice
Partner with police and government agencies to understand their workflows and operational needs
Analyze and model business processes using BPMN to document and optimize workflows
Document and communicate configuration changes effectively across teams
Conduct configuration testing and validation before deployment
Create user guides and training materials for configured solutions
Participate in customer training sessions and knowledge transfer
Gather and incorporate customer feedback to enhance future configurations
Collaborate cross-functionally with project management, product, and support teams to refine implementation processes
Maintain up-to-date documentation of configurations, system settings, and best practices
Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner
Ensure compliance with security, data integrity, and regulatory requirements

Benefits

A competitive salary and benefits package.
Unlimited Paid Time Off.
Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
Summer Half-Day Fridays.
Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
Medical, dental, and vision plan offerings along with 401(k).
Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
The satisfaction that comes with being part of a solution that has real impact in the world.
A diverse workforce and inclusive environment that embraces unique contributions and experiences.
An empowered culture that encourages creativity and professional growth.