Configuration Specialist

Virtual Benefits Administrator

7d•Remote

About The Position

THE CONFIGURATION SPECIALIST IS A PLATFORM-FOCUSED BUILDER RESPONSIBLE FOR DESIGNING AND EXECUTING STRUCTURED SYSTEM CONFIGURATION WITHIN THE VBA PLATFORM. THIS ROLE REQUIRES STRONG OPERATIONAL JUDGMENT AND A DEEP UNDERSTANDING OF HEALTHCARE BENEFIT PLAN BUILDS, STRUCTURE, AND RULES. YOU WILL TRANSLATE APPROVED SOLUTION DESIGNS INTO CLEAN, SCALABLE PLATFORM CONFIGURATIONS WHILE ENSURING DECISIONS SUPPORT LONG-TERM STABILITY AND OPERATIONAL INTEGRITY. THE CONFIGURATION SPECIALIST PLAYS A CRITICAL ROLE IN UNDERSTANDING CLIENT INTENT, EVALUATING CURRENT-STATE SETUPS, AND SUPPORTING FUTURE-STATE CONFIGURATION. YOU WILL ASSESS HOW CONFIGURATION DECISIONS IMPACT DOWNSTREAM PROCESSES — INCLUDING CLAIMS, ELIGIBILITY, ACCUMULATORS, WORKFLOWS, REPORTING, AND INTEGRATIONS — AND BUILD ACCORDINGLY. SUCCESS IN THIS ROLE IS MEASURED BY CONFIGURATION ACCURACY, SCALABILITY OF BUILD PATTERNS, CLARITY OF DOCUMENTATION, AND THE SUSTAINED PERFORMANCE OF CLIENT ENVIRONMENTS LONG AFTER GO-LIVE. WHAT “CONFIGURATION” MEANS AT VBA At VBA, configuration is the structured translation of approved client benefit and operational requirements into system setup — without custom development. Configuration includes: Building and maintaining benefit plans and reusable plan templates Structuring eligibility logic, accumulators, workflows, and operational rules Defining group hierarchies and system parameters Evaluating how plan build decisions impact downstream processes Applying standardized configuration patterns to support scalability Validating system behavior through structured testing Documenting configuration logic to ensure repeatability and long-term support Configuration is how we operationalize a client’s business model inside VBA — accurately, consistently, and sustainably. ABOUT VBA CONNECTED BY MISSION. DRIVEN BY INNOVATION. AT VBA, OUR MISSION IS SIMPLE BUT POWERFUL: WE MAKE THE HEALTHCARE EXPERIENCE BETTER FOR EVERYONE. WE HELP CLIENTS SIMPLIFY COMPLEX OPERATIONS THROUGH FULLY INTEGRATED SOLUTIONS SPANNING CLAIMS AND BENEFITS ADMINISTRATION, REVENUE CYCLE MANAGEMENT, PROVIDER AND NETWORK MANAGEMENT, CARE COORDINATION, AND AUTOMATION TOOLS. OUR TECHNOLOGY—RANGING FROM VBAPI’S THOUSANDS OF INTEGRATION ENDPOINTS TO PREDICTIVE ANALYTICS, BRANDED PORTALS, MOBILE ACCESS, AND AI-POWERED AUTOMATION—DRIVES EFFICIENCY, ACCURACY, AND BETTER OUTCOMES FOR MILLIONS OF PEOPLE WHO RELY ON THEIR HEALTH BENEFITS EVERY DAY. WHAT SETS US APART IS NOT JUST OUR PLATFORM, BUT OUR PEOPLE-CENTERED CULTURE: WE BLEND INNOVATION WITH FLEXIBILITY, EMPOWERING EMPLOYEES TO DO MEANINGFUL WORK, STAY CONNECTED ACROSS 25+ STATES, AND THRIVE IN AN ENVIRONMENT WHERE PURPOSE, COLLABORATION, AND GROWTH FUEL EVERYTHING WE DO.

Requirements

5+ YEARS OF HEALTHCARE INSURANCE / TPA EXPERIENCE
A STRONG UNDERSTANDING OF HEALTHCARE BENEFIT PLAN BUILDS, STRUCTURE, AND RULES
WORKING KNOWLEDGE OF HOW PLAN BUILD DECISIONS IMPACT DOWNSTREAM PROCESSES
EXPERIENCE WORKING WITHIN BENEFIT ADMINISTRATION SYSTEMS OR OPERATIONAL CLAIMS ENVIRONMENTS
HIGH ATTENTION TO DETAIL WITH STRONG ANALYTICAL AND STRUCTURED PROBLEM-SOLVING SKILLS
ABILITY TO MANAGE MULTIPLE PRIORITIES IN A DEADLINE-DRIVEN ENVIRONMENT
CLEAR COMMUNICATOR WHO CAN ARTICULATE BENEFIT LOGIC AND SYSTEM BEHAVIOR EFFECTIVELY

Nice To Haves

Experience configuring VBA or similar healthcare administration platforms
Experience supporting implementations or structured client onboarding
Exposure to claims logic, accumulators, workflow automation, or system rules design
Experience contributing to configuration standards or process improvements

Responsibilities

Build and maintain client benefit plans within the VBA platform
Translate benefit structures and operational requirements into system configuration
Configure eligibility logic, accumulators, workflows, and related system rules
Support both implementation builds and structured updates for live clients
Conduct validation and testing of configuration changes
Evaluate how configuration decisions impact downstream processes
Identify risks or inconsistencies before they affect client operations
Troubleshoot configuration-related issues and partner cross-functionally on resolution
Document configuration logic and client-specific nuances clearly
Maintain structured build artifacts to support scalability and repeatability
Contribute to evolving configuration standards and best practices
Partner with Solution Consultants, Implementation, Data Integration, Product, and Training
Communicate configuration strategy, risks, and dependencies proactively
Support disciplined execution against implementation timelines