Configuration Technician (Req#1127)

Bailiwick • Shakopee, MN

6h • $22 - $29 • Onsite

About The Position

As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services.

Requirements

• High School degree with 3+ years of experience
• Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, AutoPilot/Intune
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies: PC Imaging solutions Blade server technology Virtualization

Nice To Haves

• Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT preferred
• Industry certifications i.e.: MCP, CCNA, Network+

Responsibilities

• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Organized and responsive to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCNA

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
• Details of participation in these benefit plans will be provided if an offer of employment is extended.
• ePlus Benefits highlights can be viewed here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED