Connectivity Engineer

Hologic

20h•$65,300 - $102,200•Remote

About The Position

As a Connectivity Engineer at Hologic, you’ll play a vital role in remotely supporting healthcare customers, focusing on the functionality and interoperability of networked medical devices. You’ll solve technical challenges, deliver outstanding customer service, and work collaboratively to maximize product uptime and ensure seamless connectivity within healthcare information system environments. Core Responsibilities: What You’ll Do Provide Expert Support: Remotely investigate and troubleshoot connectivity and interoperability issues with healthcare IT systems. Use diagnostic tools to resolve technical problems and perform root cause analysis. Deliver prompt, high-quality support to customers and colleagues. Own Your Cases: Take responsibility for escalated cases, keep stakeholders informed, and drive resolutions. Escalate complex issues to appropriate expert resources and management as needed. Document Thoroughly: Record investigation details, actions taken, and solutions in the CRM system. Adhere to regulatory and quality standards. Collaborate & Communicate: Work closely with teammates and customers to resolve issues. Participate in technical discussions during customer meetings. Dispatch field engineers for onsite tasks with clear instructions. Grow Your Knowledge: Regularly update your understanding of Hologic products, networking, and interoperability. Use the knowledge base and training opportunities to stay current. Identify areas for process improvement and share your insights. Support Compliance: Adhere to company policies, FDA regulations, ISO requirements, and quality system procedures. Skills & Strengths: What You Bring

Requirements

Analytical Thinking: Breaking down complex issues into manageable parts
Troubleshooting: Systematic approach to identifying and resolving problems
Technical Literacy: Comfort with operating systems, software, and network concepts
Diagnostic Tools: Using utilities (ping, traceroute, logs, remote desktop, etc.) to pinpoint issues
Knowledge of Protocols: Understanding TCP/IP, DNS, VPNs, firewalls, etc.
Healthcare Environment: Understanding of medical imaging standards (DICOM, PACS, HL7, RIS/LIS, etc.)
Attention to Detail: Catching subtle clues that lead to faster solutions
Patience & Persistence: Sticking with tough problems until they’re solved
Curiosity: Eager to learn and explore new technologies or methods
Adaptability: Adjusting quickly to changing environments or unexpected issues
Clear Communication: Explaining technical concepts simply to non-technical users
Active Listening: Understanding user-reported symptoms before diving in
Teamwork: Knowing when to collaborate, escalate, or ask for help
Documentation: Keeping thorough, accurate records of issues and resolutions
Prioritization: Managing multiple cases and focusing on critical issues first
Independence: Ability to work independently from a home office
Technical diploma or equivalent experience
0-2 years in a technical support or IT role

Responsibilities

Remotely investigate and troubleshoot connectivity and interoperability issues with healthcare IT systems.
Use diagnostic tools to resolve technical problems and perform root cause analysis.
Deliver prompt, high-quality support to customers and colleagues.
Take responsibility for escalated cases, keep stakeholders informed, and drive resolutions.
Escalate complex issues to appropriate expert resources and management as needed.
Record investigation details, actions taken, and solutions in the CRM system.
Adhere to regulatory and quality standards.
Work closely with teammates and customers to resolve issues.
Participate in technical discussions during customer meetings.
Dispatch field engineers for onsite tasks with clear instructions.
Regularly update your understanding of Hologic products, networking, and interoperability.
Use the knowledge base and training opportunities to stay current.
Identify areas for process improvement and share your insights.
Adhere to company policies, FDA regulations, ISO requirements, and quality system procedures.