Connectivity Specialist

Airbnb

2d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: In this role, you will provide specialist API support and act as a subject matter expert for our connectivity operations. Your responsibilities include conducting analysis and technical troubleshooting to solve complex problems, monitoring key metrics, and error logs to optimize performance or for ensuring timely error resolution. You'll serve as a technical point of contact for both internal and external partners, offering expert insight into Airbnb’s api’s and our partner systems. You’ll support the Connectivity Team and Enterprise Account Team with projects designed to achieve Airbnb’s commercial goals. You'll also help to create and improve internal knowledge bases and training materials so teams can independently handle API-related questions.

Requirements

6+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role
Strong understanding of hospitality/travel software; CRS,PMS, Channel Managers
Proficiency in SQL, Sumo Logic, Looker and Excel.
Solid technical troubleshooting skills and project management experience.
Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.
Effective time management and ability to prioritize in a fast-paced environment
Strong quantitative skills with a proven ability to leverage data in decision-making
Adaptability to shifting priorities, projects, and deadlines
Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus

Nice To Haves

Tableau, Asana, Jira and Salesforce experience preferred.

Responsibilities

Use data to identify strategic opportunities and drive sales growth
Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact
Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
Educate clients on product updates and share partner feedback with internal stakeholders
Implement and oversee effective troubleshooting processes, escalating as needed
Identify patterns in data and feedback to improve services and products
Research technical information to deepen your understanding and support decision-making
Contribute to the development of technical communication materials such as policies, procedures, and presentations.
Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners.