Construction Services Administrative Assistant

SERVPRO of Dover/Middletown•Dover, DE

2d•$18 - $22

About The Position

SERVPRO of Dover/Middletown is hiring a Construction Service Administrative Assistant.! Do you love helping people through difficult situations? Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Requirements

High school diploma/GED
Superb customer service track record
Effective written and oral communication
Intermediate math skills

Nice To Haves

Associate or Bachelor of Business Administration is preferred
Experience in restoration and/or construction preferred

Responsibilities

Assist with customer service and management of the customer experience
Monitor and ensure client requirements are followed
Enter lead/jobs into the operating system and make sure all information in the project is correct
Schedule CM initial visit with customer
Educate customers on process
Review and validate project file documentation
Maintain customer and client communications
Support CMs ensuring customer and client agreement on scope and estimate
Ensure all paperwork is complete with customer and client
Ensure estimates are distributed to all necessary parties
Interface with Subcontractors for availability
Sign up new Subcontractors and maintain insurances and licensing
Issue POs based on project budget
Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
Schedule inspections with building departments
Update budgets
Order materials and supplies as needed
Update project schedule and timeline
Assist identifying and qualifying resource providers
Validate completed PO documentation
Update contract status with change orders and keep customer and client advised
Maintain Work-in-Progress (WIP) report
Maintain internal and external communications
Maintain communication log
Prepare project reports
Upon completion, review file documentation and update as necessary
Manage collections activities
Perform project close-out