Consultant-Product, Platform Services & Support

Ingram Micro • Irvine, CA

1d • Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! This position is in Irvine, California or Buffalo, New York and has the opportunity for hybrid work with a few days in office per week. Global Level Description Implement strategic goals. Establishes operational plans for the job area. Develop and implement processes, standards or operational plans that will have an impact on the achievement of functional results. Significantly improves existing processes and practices. Complexity/Contribution Applies a broad perspective to provide innovative solutions to a variety of complex issues. Novel solutions are imaginative, thorough, practicable and consistent with business area objectives. Internally recognized technical or business contributor. Position Summary: The Product Liaison for PSS Operations & Enablement serves as a strategic connector between the product development team and operational stakeholders across all global regions. This role ensures that product enhancements are aligned with business priorities, effectively communicated, and seamlessly adopted by internal teams worldwide. The ideal candidate is highly organized, collaborative, and skilled in cross-functional communication, agile practices, and navigating diverse regional needs in a global environment.

Requirements

• Bachelor’s degree or equivalent combination of education and experience in business, communications, information systems, or a related field.
• Demonstrated expertise gained through advanced training, study, or experience.
• 8+ years of relevant functional experience, including 5+ years supporting product, operations, or similar cross‑functional work.
• Strong communication, coordination, and presentation skills.
• Ability to work cross-functionally and influence without direct authority.

Nice To Haves

• Experience with agile methodologies and PI planning is a plus.
• Familiarity with tools such as Jira, Confluence, and product demo platforms.
• Occasional travel may be required (typically for global planning or stakeholder meetings).
• May occasionally require work outside standard business hours to support global teams and time zone coordination.

Responsibilities

• PI Planning & Prioritization Collaborate with the product team to assess and prioritize enhancement ideas for the PSS platform. Ensure alignment with business needs, customer feedback, and technical feasibility.
• Product Demonstrations Coordinate and deliver product demos for new features and enhancements. Share demos with PSS Operations and Enablement teams to communicate value and functionality.
• Feature & Enhancement Communication Provide regular updates on new product features and enhancements. Clearly articulate benefits and impacts to ensure teams are informed and prepared for changes.
• UAT Coordination Ensure PSS Operations is included in User Acceptance Testing (UAT) for new features & functionality. Gather UAT participants from the PSS Operations team and ensure test cases are provided to the product team. Communicate UAT progress and go-live timelines to stakeholders.
• Collaboration with Global Change Management Partner with the Global Change Management team to develop and deliver effective training materials. Support smooth adoption of new features and functionality by internal teams.
• Product Roadmap Sharing Regularly communicate the product roadmap to PSS Operations and Enablement teams. Ensure visibility into upcoming releases, features, and strategic initiatives.
• PI Objectives Alignment Ensure alignment between Program Increment (PI) objectives and team deliverables. Clearly communicate priorities and expectations to drive focus and accountability.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level