Consulting Manager - WFH
About The Position
The Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, includingproduct training, partner enablement, solution delivery, and customer implementation. In regions where CitiXsys works directly with customers (i.e., without a channel partner), the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.
Requirements
- Strong understanding of retail operations, customer journeys, and challenges faced by modern retailers.
- Demonstrated ability to align technology solutions with business goals.
- Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.
- Proven track record managing complex enterprise implementations and multi-stakeholder engagements.
- Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.
- Experience delivering training to partners and/or customers, both virtually and in person
- Bachelor's degree in Business, Information Technology, or a related field from a recognized institution.
Nice To Haves
- Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.
Responsibilities
- Act as the primary functional and technical contact for channel partners and direct customers within the assigned region.
- Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.
- Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.
- Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
- Promote and monitor certification compliance among partners, as outlined in partnership agreements.
- Identify and pursue upsell and cross-sell opportunities within the existing customer base.
- Maintain accurate project records and updates in the CitiXsys Project Management System.
- Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.
- Support the sales process by contributing to RFP responses and presenting compelling value propositions.
- Create and maintain knowledge base articles and internal resources based on partner and customer queries.
- Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars
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What This Job Offers
Job Type
Full-time
Career Level
Manager
