Consumer Banking and Payments Operations Manager

Payactiv•Milpitas, CA

About The Position

Who we are… We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule. Payactiv is looking for the Consumer Banking and Payments Operations Manager to support the successful launch and ongoing enhancement of Payactiv’s banking and payments products. This role plays a critical part in testing new payment processes, validating system changes, and ensuring operational readiness prior to release. In addition, this position serves as a key operational partner and assistant to the Senior Director of Consumer Banking and Payments, supporting strategic initiatives, documentation, reporting, and back-of-house system-related functions. The ideal candidate is analytical, detail-oriented, highly organized, and comfortable operating behind the scenes to ensure accuracy, stability, and operational excellence.

Requirements

Strong analytical and problem-solving skills.
High attention to detail and structured documentation approach.
Understanding of banking and payments operations (ACH, RTP, cards, etc. preferred).
Ability to manage multiple projects and deadlines simultaneously.
Strong written and verbal communication skills.
Comfortable working in a regulated fintech environment.
Bachelor’s in business finance or related field.
3+ years of experience in banking, payments, or fintech operations.
Experience supporting UAT, system testing, or operational readiness initiatives.
Familiarity with banking portals and payment workflows preferred.
Proficiency in Google Workspace, Excel/Sheets, and reporting tools.
Experience working cross-functionally with Product, Engineering, and Compliance
Detail-oriented and process-driven.
Proactive and comfortable working behind the scenes.
Able to translate technical updates into operational impact.
Strong organizational skills and executive presence.
Motivated to support scalable financial product growth.

Responsibilities

Banking and Payments Product Testing Support testing of new products, enhancements, and workflow updates (ACH, RTP, cards, accounts, wallet, etc.).
Execute test cases and document results to validate functionality, controls, and system performance.
Partner with Product and Engineering to identify bugs, defects, and process gaps.
Assist with User Acceptance Testing (UAT) coordination and tracking.
Ensure operational readiness prior to go-live, including SOP updates and stakeholder communication.
Monitor, escalate and resolve post go-live issues based on user feedback loop.
Back-of-House System Support Assist in managing internal banking portals, system configurations, and operational dashboards.
Support reconciliation workflows, reporting automation, and exception tracking.
Maintain documentation related to system processes, permissions, and controls.
Help monitor system performance and flag risks or inconsistencies.
Executive & Operational Support Provide analytical and operational support to the Senior Director of Consumer Banking and Payments.
Prepare reports, dashboards, and executive summaries on payment volumes, testing results, and operational metrics.
Track project milestones, dependencies, and deliverables across initiatives.
Assist with cross-functional coordination and follow-ups to ensure timely execution.
Process Improvement & Documentation Develop and maintain detailed SOPs and testing documentation.
Identify process inefficiencies and recommend improvements.
Support audit readiness by maintaining accurate and up-to-date records.
Contribute to strengthening operational controls and scalability.