Consumer Care Call Agent

Caleres • St. Louis, MO

3d

About The Position

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.
What you'll be doing!
Professional engagement: Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
Provide resolution: Identify and prioritize urgent or escalated issues, ensuring prompt resolution
Exceptional service: Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
Documentation and system updates: Accurately and thoroughly document customer interactions and transactions in the CRM system
Adherence excellence: Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud

Requirements

• High School Diploma or equivalent years of experience preferred
• 1-2 years of customer service, call center or retail experience preferred
• Proficient in using computer systems, software applications, and telephone systems required

Responsibilities

• Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
• Identify and prioritize urgent or escalated issues, ensuring prompt resolution
• Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
• Accurately and thoroughly document customer interactions and transactions in the CRM system
• Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service

Benefits

• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across our Caleres brands
• Get Paid When You Want. Access your money as you earn it and request your earnings before payday
• Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance.
• Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Job Training. We offer an extensive 2-week, hands on, training program to ensure you are confident in your new role and set up for success
• Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations
• Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED