Consumer Delivery & Initiatives Mgr

South State Bank • Winter Haven, FL

1d

About The Position

It is the responsibility of the Consumer Delivery & Initiatives Manager to assist Consumer Bank Management with strategic and business as usual initiatives on an ongoing basis. In addition, he/she manages initiatives and tasks assigned which include project readiness/ implementation, engagement plans, and process improvement initiatives to support the Consumer Bank KPI’s and Goals as well as the Company goals. This is a fast-moving position that requires strong leadership including cross-departmental, critical thinking, multi-tasking, decision-making, prioritization, detail orientation and outstanding organization to meet aggressive timelines. Must be adaptable to changing circumstances, possible travel and extended working hours.

Requirements

• Bachelor’s degree in Business or related fields
• 10 – 15 years banking experience
• Demonstrated project management and implementation skills, translating business goals into technical requirements and technical capabilities into business strategy.
• Demonstrated people leadership/management experience
• Strong analytical skills and problem solving skills and ability to translate data into action
• Excellent cross-functional collaboration skills
• In depth knowledge of banking risks, regulatory, and audit standards
• Exceptional written and verbal communication skills
• ACAMS Certification
• Knowledge of consumer banking operations, risk management practices, regulatory expectations, and cross‑functional business processes.
• Strong analytical and reporting skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Project and change management abilities, including planning, coordination, and execution across multiple stakeholders and departments.
• Excellent communication and collaboration skills, with the ability to influence, facilitate decision‑making, and maintain effective governance routines.
• Ability to manage vendor relationships, assess performance against SLAs/OLAs, and support compliance and contractual requirements.
• Demonstrated ability to lead operational oversight, drive continuous improvement, and ensure high‑quality service delivery.
• Strong problem‑solving and critical‑thinking skills, including root‑cause analysis, issue resolution, and risk mitigation.
• Proficiency in using productivity and reporting tools, dashboards, and performance management systems.

Responsibilities

• Initiative Ownership & Management of key Consumer Led projects to include Cross-Departmental Support, Other Reporting Support, & Vendor Management Support.
• Oversee ITM Virtual Branch(es) and implementation
• Oversight and management of Employee Banking Center
• Oversee Consumer Bank Sales Risk Framework (legal & compliance, complaint management and remediation support)
• Serve as Consumer representative on key assigned projects with ownership outside line of consumer line of business (includes merger & acquisition activities)
• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level