Consumer Direct Loan Officer (Remote)

OneTrust Home Loans•Houston, TX

3d•Remote

About The Position

If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust Home Loans may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly. If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything! The Consumer Direct Loan Officer will work with high quality inbound leads, guide borrowers through the mortgage process, and help them achieve their homeownership goals.

Requirements

2 + years of mortgage origination experience.
2+ years of experience working consumer direct or call center mortgage leads.
Active NMLS Mortgage Loan Originator License.
Strong knowledge of conventional, FHA, and VA loan products.
Proven success converting inbound leads to funded loans.
Demonstrated computer skills in word processing, spreadsheet, and electronic mail software.
Strong communication and interpersonal skills, and a high level of professional integrity.
Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisors.
Strong time management and organizational skills in a dynamic, constantly changing environment.
Attention to detail and quality focused.

Nice To Haves

Encompass experience preferred.

Responsibilities

Respond quickly and professionally to inbound mortgage inquiries and company-provided leads.
Conduct borrower consultations to understand financial goals and determine loan eligibility.
Analyze credit, income, and assets to structure appropriate loan solutions.
Present and explain mortgage products clearly, including conventional, FHA, and VA loans.
Guide clients through the application and pre-approval process from start to finish.
Maintain accurate records and manage your pipeline using CRM and LOS systems.
Consistently follow up with prospects and active clients to drive conversions.
Collaborate with processing, underwriting, and closing teams for smooth transactions.
Ensure full compliance with all federal, state, and company mortgage regulations.
Meet or exceed monthly production and conversion goals.