Consumer Lending Underwriting Manager

San Diego County Credit Union•San Diego, CA

About The Position

The Consumer Lending Underwriter Manager will be responsible to manage the underwriting for all consumer loans (direct and indirect auto, credit card and personal), handle complicated loan requests, escalations and scenario specific inquiries. Duties include oversight of the underwriting team, monitoring queues relating to Service Level Agreements (SLA), compliance, ECOA and Fair Lending. Implement any updates, changes in regulations, product development and training. Perform detailed analysis and review of loan applications to make sure credit decisions rendered according to established underwriting limits and in timely consistent manner.

Requirements

High school diploma or equivalent
Minimum of 2 years of supervisory experience
Ability to motivate, direct and coach staff. Demonstrated leadership abilities, proven supervisory skills.
Five years of experience in consumer loan underwriting environment to include direct and indirect autos, credit cards and personal loans.
Working knowledge of credit risk management and underwriting guidelines.
Working knowledge of applicable laws and regulations.
Ability to work independently exercising judgment and problem solving skills.
Demonstrated success in planning, organizing, leading and oversight of people and activities.
Professional and effective interaction, verbal and written communication skills.
Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines.
Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations.

Responsibilities

Manage the unit as underwriters perform functions for all consumer loan products (direct and indirect autos, credit cards and personal loans). Evaluate and decision loan applications in accordance with established policy and procedure.
Must possess extensive industry, product and workflow knowledge of consumer lending practices and be proficient in solving problems at each step in the process.
Establish, communicate and coordinate procedures with underwriters and the rest of the consumer lending staff to ensure smooth operation from origination through funding. Knowledge should include automated underwriting, risk-based pricing and credit analysis.
Demonstrate strong ability to analyze all income types, including complicated tax returns
Manage implementation of updates to guidelines keeping procedures updated and employees trained at all times.
Assist staff with all loan requirements, questions, and training.
Develop appropriate and compliant documentation to include member correspondence, compliance notifications, procedures and guidelines/worksheets to ensure consistent and successful operations within SDCCU underwriting.
Arbitrate appeals and escalate as needed.
Perform quality assurance and first line of defense monitoring for appropriate loan decisions, service levels and other key performance, compliance and/or quality indicators.
Interact with members, dealers and vendors when necessary and as appropriate for the position.
Train new staff to underwrite loans according to loan policy and guidelines.
Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team.
Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency.
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development.
Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department.
Monitor approved schedules, review and approve timesheets of staff, and ensure all expenses are reported as per company policy. Schedule and provide staff the opportunity for meal and rest breaks, while ensuring operational coverage is maintained.