Consumer Loan Servicing Representative

DuTrac Community Credit Union•Dubuque, IA

28d

About The Position

Our mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. As a Loan Servicing Representative at DuTrac you have the power to be the difference maker! Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package. The Consumer Loan Servicing Representative plays an integral part of the lending function at the credit union with the following responsibilities:

Requirements

One to three years of similar experience.
Excellent computer skills.
Very organized and strong record keeping skills.
Outstanding written and verbal communication skills.

Nice To Haves

Knowledge of lending process is helpful.

Responsibilities

Ensuring the proper documentation of all consumer loans.
Provide tracking of documentation for loan and member service functions.
Insures that assets held as collateral by the Credit Union are properly insured and liens are properly perfected.
Follows up on titles not received in a timely manner and contacts appropriate parties for missing documents.
Verifies accuracy of shared pledged for share secured loans.
Submits GAP and CPI claims.
Processes paid off loans and releases titles.
Responds to members requests; directs titles to branches for member pick up; provides written payoff requests and guarantee of title releases to third parties.

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