Consumer Loan Servicing Specialist

SESLOC Credit Union • San Luis Obispo, CA

1d

About The Position

At SESLOC, it is the people that make the place. Rooted in academics and locally headquartered for over 80 years, we are committed to keeping our borrowers moving forward - one smart solution at a time. We're seeking an experienced Consumer Loan Servicing Specialist to serve as the department's subject matter expert for servicing-related functions. This role ensures accurate, compliant, and member‑focused servicing of consumer loan products while supporting cross‑functional teams and enhancing operational efficiency.

Requirements

• High School Diploma or GED required.
• Minimum of 5 years of consumer loan servicing experience, or equivalent experience in financial services.

Responsibilities

• Serve as the primary expert for complex loan servicing questions and scenarios.
• Create, update, and document servicing procedures for accuracy and compliance.
• Support testing and rollout of new products, services, and system changes.
• Manage compromised and deceased member accounts with care and precision.
• Provide advanced post‑closing support including payment adjustments, due date changes, account transfers, balance transfers, and rate modifications.
• Process HELOC closures, reconveyances, demand requests, MBP/GAP refunds, and Debt Protection reports/claims.
• Reconcile GL accounts, complete month‑end processes, and maintain TOUCHE data for loan and credit card accounts.
• Monitor weekly loan reports, correct data quality issues, and maintain accurate system records.
• Provide payoff quotes, loan assumption support, and SCRA‑related adjustments.
• Maintain department records, prepare reports, support audits, and manage OnBase storage.
• Track and obtain proof of insurance; resolve insurance deficiencies for HELOCs.
• Serve as backup for DMV title functions, including audits, subordinations, and insurance uploads.
• Assist lending and management teams with audit support and special projects.
• Process requests from the consumer loan inbox and manage departmental mail flow.
• Support loan processing through file maintenance, funding assistance, and packet preparation.
• Provide frontline staff training, including participation in lending development programs.
• Respond to member inquiries regarding loans, credit cards, credit ratings, and deposit verifications.
• Troubleshoot and resolve member issues with professionalism.
• Educate members on SESLOC products and services, identifying opportunities to enhance their financial well‑being.
• Uphold SESLOC's high standard of member service in every interaction.
• Perform other duties as needed to support department and organizational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED