Consumer Relations Specialist - Dental

NORTHEAST VALLEY HEALTH CORPORATION • Los Angeles, CA

9h

About The Position

The Dental Consumer Relations Specialist (Dental CRS) is a customer friendly individual who performs services and duties related to patient managed care eligibility and processing for benefit services related to eligibility determination of clinic payer program. May serve as a back-up to all primary Dental Business Office duties, i.e. Registration and Medical Records Dental Managed Care Referrals. Acts as lead person for all department projects.

Requirements

• High school graduate or General Educational Development (GED) Certificate with two years of experience in a community organization solving consumer problems.
• Prior experience in or working knowledge of a dental managed care environment preferred.
• Fluency in English (speaks, read and write)
• Fluency in Spanish (speaks, translate, read and write).
• Some knowledge and understanding of medical terminology, and billing codes preferred.
• Ability to utilize a personal computer, with working knowledge of Microsoft office programs to include Microsoft Outlook.
• Willing and able to work a flexible and sometimes variable schedule to accommodate the needs of the health center.
• Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).
• Prior experience as a Registration Clerk / Dental Team Clerk is preferred.
• The Practice Management Information access level is 2.

Nice To Haves

• Prior experience in or working knowledge of a dental managed care environment preferred.
• Some knowledge and understanding of medical terminology, and billing codes preferred.
• Prior experience as a Registration Clerk / Dental Team Clerk is preferred.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED