Contact Center Agent | Call Center | Part-Time | Variable

UF Health • Gainesville, FL

109d

About The Position

The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts (Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.

Requirements

• High School diploma or equivalent required.
• One (1) year work experience with computers in a Customer Service Clerical Office is required; may substitute with AS degree.
• Strong verbal and written communication skills required.
• Experience as a 911 operator, hospital operator, or call center representative preferred, ideally in a healthcare-related industry.
• Multi-line phone system experience preferred.
• Demonstrate a high level of accuracy and speed using a computer system.
• Ability to function calmly and perform under stress in emergency situations.
• Ability to speak and hear clearly without impairment.
• Ability to effectively use multiple computer applications.
• Ability to recognize and react to changing priorities and make timely and accurate judgment decisions.

Nice To Haves

• Working knowledge of medical terminology preferred.

Responsibilities

• Deliver excellent customer service to patients, hospital staff, and other healthcare providers.
• Perform intake triage and activate hospital emergency codes and alerts.
• Provide priority notifications based on administrative protocols and UF Health policies.
• Maintain a calm demeanor under pressure in a high volume call center environment.
• Effectively communicate with healthcare professionals and handle multiple tasks simultaneously.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees