Contact Center Agent

IH Mississippi Valley Credit Union • Moline, IL

1d • $16 - $17 • Onsite

About The Position

The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships.

Requirements

• High School diploma or equivalent.
• Strong ability to assess member needs with understanding, patience and compassion.
• Proficient in relevant computer applications.
• Ability to handle multiple tasks efficiently, such as taking calls while updating records.
• Educate members on financial tools; accurately and efficiently apply policies and procedures.
• Reliable and Motivated to help others.

Responsibilities

• Assist members with account inquiries, information on loans, online banking, and other financial needs.
• Resolve member issues efficiently, aiming for first-contact resolution.
• Build relationships and identify opportunities to match members with products and services that support their financial wellness.
• Accurately document member interactions and follow compliance procedures.
• Participate in meetings, training, and organizational initiatives.
• Stay current on policies, technology, and remote delivery options.
• Take initiative for personal development and skill-building.

Benefits

• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED