Contact Center Representative
About The Position
We are North Creek Roofing, serving homeowners throughout the Puget Sound since 1996 with expert roof replacements, repairs, inspections, and gutter services. As a fully licensed, insured, and BBB‑accredited contractor, we offer premium warranty-backed work from direct‑hire professionals—not subcontractors. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations! Join us if you’re passionate about delivering quality service and building a fulfilling career in a company that values trust, teamwork, and long‑lasting customer relationships. The Role: We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing consultations. This role sits on-site with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.
Requirements
- Prior experience in customer service - required
- Excellent phone etiquette, communication, and typing skills - required
- Able to handle high volumes of calls with professionalism and accuracy
- Detail-oriented with strong organizational skills
- Team-oriented, respectful, and eager to support others
- Comfortable learning and working within integrated systems and scripts
- High school diploma or equivalent required
Nice To Haves
- Call center, or phone-based scheduling experience - preferred
- Experience in inside sales or appointment setting is a plus
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy
- Schedule appointments for in-home roofing consultations
- Provide accurate information about our services and answer customer questions
- Build rapport with prospective and current customers through clear, friendly communication
- Resolve customer issues promptly or escalate as needed
- Perform clerical tasks such as scanning, filing, and mailing
- Follow company communication procedures, scripts, and guidelines
- Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
