Contact Center Supervisor

Wintrust Financial Corporation•Northbrook, IL

1d•$50,000 - $65,000•Hybrid

About The Position

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets. Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 200+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility

Requirements

Ability to work 10am-7pm shift
2-3 years customer contact experience preferred
Leadership ability
Prior management experience preferred

Nice To Haves

Experience in Insurance or Financial industry a plus

Responsibilities

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
Responsible for training and educating representatives, monitoring work performance and providing feedback.
Works closely with the Customer Service AVP to assist with various other functions and duties within the department.
Provides daily direction and communication to representatives to ensure that customer service calls are answered in a timely, efficient and knowledgeable manner.
Prepares various reports and processes daily work such as posting corrections, fee adjustments, and other miscellaneous requests and documentation.
Assists the department with answering calls, emails, and mail as needed to maintain service levels.