Contact Center Technology Intern

Numerica Credit Union•Spokane Valley, WA

16h•$16 - $24

About The Position

With the goal of enhancing lives, fulfilling dreams and building communities this position will support initiatives within our Digital Administration group in partnership with IT. This role offers hands-on exposure to contact center technologies and enterprise initiatives, including chat, authentication, and emerging AI-driven solutions. The intern will play an active role in projects designed to improve operational efficiency, enhance member experiences, and support key performance metrics.

Requirements

Currently pursuing a degree in cybersecurity, computer science, or other related field.
Ability to multi-task and work independently on multiple projects while meeting deadlines.
Strong analytical, problem solving, logic and reasoning, communication, and documentation skills.
Able to work during regular business hours; Monday to Friday, 8-5 p.m.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities, companies and/or individuals, becomes necessary.
Strong curiosity and willingness to learn new technologies and concepts, even without prior experience.
Interest in understanding how systems, processes, and technology work together.
Ability to communicate effectively with peers and business partners.
Comfortable working in a collaborative, cross-functional environment.
Basic functional experience with common tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong organizational and problem-solving skills.
Ability to lift up to 25 lbs.

Nice To Haves

Currently pursuing a degree in Central to Eastern WA or ID state where Numerica Credit Union is currently chartered.

Responsibilities

Support and participate in contact center technology initiatives, including Genesys and related chat and authentication platforms.
Assist with project kickoff and execution across multiple departments, including Operations, IT, and other business partners.
Contribute to User Acceptance Testing (UAT), documentation, and process improvement efforts.
Help analyze workflows and identify opportunities to improve efficiency and member experience.
Prepare and deliver presentations or project updates as needed.
Collaborate with team members and business partners to support departmental goals.
Bring fresh ideas and insights by thinking creatively and approaching challenges from new perspectives.
Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies..
Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships Ask – Be intentionally curious Resolve – Actively seek solutions Elevate – Never stop improving Strengthen – Be the difference