Content Design Senior Associate

JPMorgan Chase & Co. • New York, NY

4d

About The Position

As a Content Design Senior Associate in
Open Banking team within Connected
Commerce,
you will play an important role in shaping customer experiences
through content, and building customer confidence across our products and
services. Using your expertise in content design principles, you will plan,
create, and structure product content within a user experience design framework.
While collaborating with cross-functional teams to ensure narrative consistency,
your influence will extend to product design, architecture, and functionality.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Nice To Haves

• Prior experience working in a cross-functional design team working with research, design in an Agile environment
• Experience using Figma & Jira to deliver content design deliverables and artifacts through the development lifecycle
• Experience working with Research and Data & Analytics
• Knowledge of Open Banking, APIs, Data Sharing, and/or Security and Privacy
• Familiarity with using AI tools (Co-pilot, LLM) to complete content design tasks, as well as daily tasks
• Strong information communication and visualization capabilities to effectively convey multi-touchpoint systems, opportunities, and future-state vision to executive stakeholders

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Articulate rationale for content design decisions and present work to larger groups including senior stakeholders

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed