Content Systems Analyst, Content Capabilities

GSK • Durham, CA

9h

About The Position

Design technical specifications required for content systems aligned to process improvements and drive efficiencies through partnership with Content Capabilities peers in a matrix environment. Analyze AI tools and proposed system updates and integrations to drive effectiveness of Content Capabilities team objectives. Participate in development, testing, and deployment of innovative capabilities to Content Lab and related tools. The incumbent is expected to work with US LMR, Content Owners, SITO (including Content Capabilities), Global GSK & GSK Tech partners, and outside vendors. The responsibilities of the Content Systems Analyst include, but are not limited to the following: User Training and Support: Provide training and support to Content Lab users. Develop and maintain user workflow guides and documentation to drive Promotional Review efficiency and effectiveness. Inform and guide Content Capabilities team members of the current Content Lab functionality and upcoming changes System/Process Improvements: Identify and implement process improvements to enhance Promotional Review efficiency and effectiveness. Collaborate with stakeholders to gather requirements and develop solutions. Analyze requested enhancements and provide recommendations. Manage enhancements in JIRA (i.e., develop and approve user stories and acceptance criteria; document test results; provide final signoff) and lead user acceptance testing for new enhancements Data Analysis and Reporting: Analyze Content Lab data to identify Promotional Review trends and insights. Develop, run, analyze, and share Content Lab reports for use by SITO/marketing colleagues to optimize reporting capabilities. System Integrations: Work with IT and other departments to integrate the Content Lab with other systems and tools. Monitor data consistency and integrity across integrated systems. Align AI improvements with Content Lab functionality to enhance overall system integrity. Compliance and Security: Ensure that content management workflow and metadata practices comply with relevant policies and regulations and align to global Content Lab requirements. Project Management: Manage projects related to Content Lab upgrades, migrations, or implementations. Coordinate with vendors, developers, and other stakeholders, as needed. Lead Content Lab Core Team Meeting with US Core Team to deliver Veeva changes and updates across the Promotional Review community. Stakeholder Collaboration: Work closely with Content Delivery Managers/Specialists, Content Quality Specialists, LMR, Content Owners, and other stakeholders to understand their needs and insights and provide solutions. Facilitate communication between technical and non-technical teams. Why You? Basic Qualifications: Bachelor’s Degree Strong knowledge of and experience with the US Promotional Review Process and Content Lab Platform Advanced Excel skills Experience with User Acceptance Testing Preferred Qualifications: Results-oriented and self-starter who can drive accountability within matrix team Demonstrated ability to solve complex problems and deliver significant process improvements Demonstrated effective written and verbal communication skills Flexible Thinking and ability to innovate #LI-GSK Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. 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For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/ We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.

Requirements

• Bachelor’s Degree
• Strong knowledge of and experience with the US Promotional Review Process and Content Lab Platform
• Advanced Excel skills
• Experience with User Acceptance Testing

Nice To Haves

• Results-oriented and self-starter who can drive accountability within matrix team
• Demonstrated ability to solve complex problems and deliver significant process improvements
• Demonstrated effective written and verbal communication skills
• Flexible Thinking and ability to innovate

Responsibilities

• Provide training and support to Content Lab users.
• Develop and maintain user workflow guides and documentation to drive Promotional Review efficiency and effectiveness.
• Inform and guide Content Capabilities team members of the current Content Lab functionality and upcoming changes
• Identify and implement process improvements to enhance Promotional Review efficiency and effectiveness.
• Collaborate with stakeholders to gather requirements and develop solutions.
• Analyze requested enhancements and provide recommendations.
• Manage enhancements in JIRA (i.e., develop and approve user stories and acceptance criteria; document test results; provide final signoff) and lead user acceptance testing for new enhancements
• Analyze Content Lab data to identify Promotional Review trends and insights.
• Develop, run, analyze, and share Content Lab reports for use by SITO/marketing colleagues to optimize reporting capabilities.
• Work with IT and other departments to integrate the Content Lab with other systems and tools.
• Monitor data consistency and integrity across integrated systems.
• Align AI improvements with Content Lab functionality to enhance overall system integrity.
• Ensure that content management workflow and metadata practices comply with relevant policies and regulations and align to global Content Lab requirements.
• Manage projects related to Content Lab upgrades, migrations, or implementations.
• Coordinate with vendors, developers, and other stakeholders, as needed.
• Lead Content Lab Core Team Meeting with US Core Team to deliver Veeva changes and updates across the Promotional Review community.
• Work closely with Content Delivery Managers/Specialists, Content Quality Specialists, LMR, Content Owners, and other stakeholders to understand their needs and insights and provide solutions.
• Facilitate communication between technical and non-technical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level