Contents Technician

ServiceMaster Restoration Services • Milpitas, CA

23h • Onsite

About The Position

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities. Position Summary The Contents Technician directly assist our customers with a variety of services including inventory and disposal of damaged contents, processing, packing, and cleaning of personal contents affected by fire damage, water damage, or mold. The Contents Technician must possess strong communication skills, attention to detail, have the ability to effectively utilize technology to document and submit project files and paperwork, including time and crew sheets

Requirements

• Must be physically able to perform pack out/cleaning tasks and lift heavy objects as required.
• Ability to follow detailed instructions and maintain quality control standards.
• Ability to work efficiently both independently and as part of a team.
• Must possess a valid driver’s license and maintain a satisfactory driving record.
• Strong verbal and written communication skills.

Nice To Haves

• Previous experience in restoration, or a related field is preferred.
• Excellent problem-solving abilities paired with a customer-focused approach.
• Strong Problem-solving/Decision-making capabilities
• Fluent in industry standards and protocols
• Bilingual in English and Spanish is a plus
• Leadership qualities
• Organizational skills
• Analytical thinking

Responsibilities

• Assist in packing and loading household or office items onto trucks
• Ensure that all items are properly secured and protected during transport
• Unload items at the destination and assist in unpacking and setting up
• Clean and deodorize contents affected by a loss.
• Assesses and catalogs non-restorable contents while obtaining proper approvals from Adjusters.
• Ensures contents have been processed correctly by completing visual inspections and signing off.
• Monitors the safeguard of inventory within the company’s possession.
• Ensures the Fireline is safe, neat, and organized.
• Manipulates customers’ contents in accordance with the job scope and customers’ requests.
• Reports broken or damaged goods to management, completing required documentation.
• Follows industry best practices, ensuring safeguards are being used during content manipulation.
• Communicate effectively with team members and customers
• Maintain a clean and organized work environment
• Adhere to safety guidelines and regulations
• Other duties as assigned or apparent.

Benefits

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
• Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed