Continuous Improvement Specialist

DNOW•Houston, TX

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Continuous Improvement Specialist is responsible for evaluating existing internal and external (client-facing) business processes and systems, in efforts to determine solutions aimed at improving efficiencies, quality, value, and safety. These activities will take place in accordance with DNOW policies and procedures, governmental legislation, and required quality and safety service guidelines.

Requirements

Bachelor’s Degree Preferred
5 years of relevant experience in project management and continuous improvement initiatives
Ability to travel (at least 25%)
Six Sigma Green Belt Certification required; Black Belt preferred
Knowledge of company deliverables and offerings
Strong strategic and tactical problem-solving skills with a solutions-driven approach
Demonstrate experience in applying Six Sigma methodologies to improve processes, reduce waste, and enhance operational efficiency
Proven ability to lead or participate in continuous improvement projects, utilizing Six Sigma tools like DMAIC (Define, Measure, Analyze, Improve, Control) and statistical analysis
Display of leadership capabilities
Ability to establish confidence internally and within client’s organization and deliver against communicated expectations
Excellent verbal and written communication skills within all levels of an organization (internal and external) and the ability to work closely with various organizational levels
Ability to deliver results, prioritize tasks and adjust to changing priorities
Proficient in Microsoft Excel, Project, Visio, Smartsheet, and Outlook
Strong organizational skills
Ability to perform within a continuous improvement culture
Strong ethical compliance standards

Nice To Haves

Prior SAP experience (preferred) or an understanding of ERP systems (and related technologies)
Project management experience (preferred)
Prior exposure to EDI interfaces and resultant benefits (preferred)

Responsibilities

Collaborate with internal and external teams to evaluate existing business processes, identify improvement initiatives, and develop comprehensive solutions
Assist with the development of project requirements, scope, project/implementation plans and their respective timelines
Lead and manage internal and client-facing integration initiatives and their execution through cross-functional teams
Consult and coordinate various subject matter experts, departments, and clients in the development of specific business objectives and project requirements
Work efficiently to meet required deliverables and complete tasks within established timeframe
Act as a liaison between the business and functional/technical teams as needed
Provide and maintain effective and well-documented project related materials
Hold recurring project meetings (internal & external) to keep key stakeholders and team members apprised of current statuses and notified of any risks to the project plan or timeline as soon as they arise
Effectively multitask and manage concurrent projects and timelines
Create and disseminate Standard Operating Procedures (SOPs) as necessary
Assist in the development of user training (internal and external) pertaining to continuous improvement initiatives as needed working directly with the Centralized training team on requirements and roll out of training initiatives
Immediately and effectively respond to urgent branch support requirements should they arise
Develop and present compelling business cases, including cost-benefit analysis, to secure leadership buy-in
Continuously monitors market trends, emerging technologies, and best practices to drive innovation and elevate continuous improvement efforts
Represent and act on behalf of DNOW in an ethical manner
Does not commit DNOW to any financial expenditure without company approval
Ensure compliance with personnel policies and government HSE employment practices
Other duties as required