Continuous Improvement Technician

Jackson Furniture Ind.•Cleveland, TN

About The Position

The Continuous Improvement Technician provides coordinated support across Continuous Improvement, Quality, Engineering, and R&D. The role is responsible for maintaining documentation, supporting product testing, preparing Engineering Change Requests (ECRs), updating CAD documentation, performing trailer cube-out calculations, and providing accurate data for product and process improvement initiatives. This position ensures product documentation, quality reporting, and engineering information are accurate, organized, and up to date.

Requirements

Proficiency with CAD software (AutoCAD, DraftSight, or equivalent).
Strong documentation and record-keeping skills.
Proficient in Microsoft Excel for data entry and analysis.
Ability to read and interpret engineering drawings and specifications.
Mechanical aptitude; ability to understand parts, components, and assemblies.
Strong attention to detail and accuracy in documentation.
Ability to manage multiple tasks in a fast-paced, cross-functional environment.
Effective communication skills across CI, Engineering, Quality, R&D, and Production.
CAD experience required.

Nice To Haves

Experience supporting Quality, Engineering, CI, or R&D (documentation and reporting) preferred.
Experience with ECR processes, configuration control, or document management systems preferred.
Furniture or manufacturing experience beneficial but not required.

Responsibilities

Engineering & CAD Support
Create, revise, and maintain CAD drawings for components, small assemblies, layouts, and engineering documentation.
Support Engineering and R&D with measurements, data collection, part identification, and documentation updates.
Maintain drawing revision control, file organization, and document traceability.
Assist in preparing documentation for engineering evaluations, early builds, and prototype reviews.
Prepare, submit, and track Engineering Change Requests (ECRs), ensuring accuracy and complete supporting documentation.
Quality & Testing Documentation Support
Collect, organize, and document all product test results according to established procedures.
Ensure test documentation is accurate, complete, and properly submitted to Quality and leadership.
Standardize and maintain testing reports, ensuring they are audit-ready.
Track corrective actions and document changes resulting from test or audit findings.
Provide Quality with data required for investigations, root cause analysis, and compliance documentation.
Documentation & Data Management
Maintain structured and organized documentation for parts, frames, mechanisms, BOMs, cost sheets, specifications, and testing data.
Update and maintain Bills of Materials (BOMs), part lists, technical documents, and revision logs.
Ensure documentation changes are properly recorded and communicated to relevant stakeholders.
Support internal documentation audits and assist with document-control processes.
Trailer Load (“Cube-Out”) Analysis
Calculate trailer load capacity (“cube out”) for production units based on dimensions and stacking patterns.
Develop and maintain cube-out calculation templates for multiple trailer types and shipping lanes.
Evaluate dimensional or packaging changes that affect trailer utilization.
Provide analysis to CI, Engineering, and Shipping to improve trailer efficiency and reduce freight waste.
Cross-Department Technical Support
Learn and maintain working knowledge of motion and stationary furniture components, including motors, lifts, mechanisms, and linkages.
Assist CI, Engineering, Quality, and R&D during prototype builds, trial runs, and change implementation.
Provide documentation, measurement, and verification support during engineering updates and ECR execution.
Serve as a flexible technical resource that can be deployed across multiple departments as needed.
Continuous Improvement Support
Assist CI with data collection, documentation updates, and administrative tasks for CI projects.
Support the development of standard work, workflow documentation, visual aids, and other CI materials.
Identify documentation gaps, process waste, and improvement opportunities.
Support CI-led root cause analysis and change implementation.