Contract Manager

Passport Labs, Inc.

17h

About The Position

The Contract Manager is responsible for managing Passport's contract administration function and ensuring the operational integrity of our Contract Lifecycle Management (CLM) platform. Reporting to the General Counsel, you will oversee the day-to-day execution of the contracting process, maintain CLM platform data quality and governance, and ensure systematic compliance with established contracting procedures. This role requires independent judgment in managing contract workflows, resolving routine contracting issues, and maintaining the foundational infrastructure that supports Passport's legal operations. The Contract Manager ensures contracts are processed accurately, efficiently, and in accordance with company policies while maintaining the highest standards of data integrity within our legal technology systems.

Requirements

Bachelor's degree in Business Administration, Legal Studies, or related field
3-5 years of experience in contract administration, contract management, or legal operations
Demonstrated experience managing contract lifecycle processes and CLM platforms
Proven ability to independently manage contract workflows and exercise judgment on routine matters
Strong working knowledge of Salesforce.com or similar CRM/contract management systems
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and G-Suite
Exceptional attention to detail with demonstrated track record of maintaining data accuracy
Strong analytical skills with ability to identify patterns, trends, and systemic issues
Excellent organizational and time management skills with ability to prioritize independently
Professional written and verbal communication skills
Ability to work independently with minimal supervision on routine matters
Sound judgment regarding when to escalate issues to General Counsel

Nice To Haves

Paralegal certificate or legal studies background
Experience with Ironclad or similar CLM platforms (Docusign CLM, Luminance)
Familiarity with B2B SaaS or GovTech contracting environments
Experience in technology company legal departments
Understanding of basic contract law principles and commercial agreement structures
Experience conducting contract audits or data remediation projects

Responsibilities

Manage end-to-end processing of standard customer and vendor contracts using approved templates
Exercise independent judgment in applying contract templates to routine business situations
Review and analyze contract terms to ensure alignment with standard company policies and pricing structures
Coordinate contract execution timelines and manage workflow priorities to meet business deadlines
Resolve routine contracting questions and issues using established guidelines and company policies
Escalate non-standard contract terms, complex pricing structures, or unusual business arrangements to General Counsel
Ensure timely distribution of fully executed contracts to Finance, Revenue Operations, and other stakeholders
Maintain comprehensive data quality standards across Salesforce.com and Ironclad CLM platform
Implement and enforce uniform naming conventions, metadata tagging protocols, and filing structures
Conduct systematic audits of contract records to identify and correct data integrity issues
Ensure accurate parent/child relationship structures for all customer agreements in the CLM system
Manage contract repository organization to ensure contracts are properly categorized and searchable
Monitor CLM platform compliance and identify systemic data quality issues requiring remediation
Generate and analyze contract reports to identify trends, gaps, or areas requiring process improvement
Ensure all contracts comply with established approval matrices and internal control procedures
Verify accuracy of contract terms, pricing, deliverables, and financial calculations
Review contracts for completeness, internal consistency, and compliance with company standards
Maintain and update contract processing procedures and internal documentation
Identify recurring issues or bottlenecks in contract workflows and recommend solutions
Serve as primary point of contact for Sales and Customer Success teams on routine contract matters
Train and guide cross-functional stakeholders on proper contract intake and CLM platform usage
Maintain complete and organized retention of all executed contracts in compliance with company policies
Track contract expiration dates, renewal timelines, and key milestone dates
Manage contract amendment and renewal processes for standard agreements
Ensure proper documentation of all contract modifications and related correspondence
Coordinate with Finance team to reconcile contract records with billing and revenue systems
Respond to internal requests for contract information, status updates, and documentation
Maintain confidentiality of sensitive contract terms and proprietary business information
Serve as primary administrator for routine CLM platform configuration and maintenance
Utilize Salesforce.com and Ironclad to track contract details, manage workflows, and generate reports
Identify opportunities to leverage technology features to improve contract processing efficiency
Troubleshoot routine technical issues with CLM platform and coordinate with IT or vendors as needed
Stay current on CLM platform updates and new features to optimize contract management processes