Contract Salesforce Administrator

The Jed Foundation • New York City, NY

18h • Remote

About The Position

The Jed Foundation (JED) is seeking a temporary Salesforce Administrator to provide critical support as we continue to scale our work. This role is focused on task-level execution and delivery. You will work directly with our Technical Administrator to help manage and maintain our Salesforce Non-Profit Success Pack (NPSP) instance. This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role will not be responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team. Please note that while this is a remote position, you MUST be based in the United States and it is slated to go for 4 months. In addition, you must be willing to work EST hours to support our org.

Requirements

• 1-3 years of hands-on experience as a Salesforce Administrator
• Strong preference for experience with the Non-Profit Success Pack (NPSP)
• Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards
• Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data
• Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner
• Adaptability to thrive in a fast-paced, evolving technology landscape
• A genuine passion for and alignment with JED's mission

Nice To Haves

• Salesforce certifications (e.g. Certified Administrator)
• Direct experience working in a non-profit organization
• Familiarity with related tools like Google Workspace, Slack, or Asana
• Experienced with DevOps tools such as Gearset

Responsibilities

• Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks
• Manage user accounts, profiles, and page layouts as directed
• Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements
• Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned
• Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream)
• Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments
• Build and maintain reports and dashboards to meet stakeholder requests
• Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system
• Assist in updating and maintaining clear documentation (user guides) for Salesforce processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed