Contracts Management Supervisor 1

Arizona Department of Administration • Phoenix, AZ

3d

About The Position

This position, the Resource and Referral Unit Supervisor is responsible for
managing the referral and resource unit for (Maricopa, South, or
Northeast/Northwest region). The Resource and Referral Unit Supervisor works
under direction of the Program Manager of the Statewide Resource and Placement
Units, following established policies and procedures and is responsible for the
timeliness, accuracy and quality of work products. This position is responsible
for engagement with providers related to issues of referral assignments and
supply and demand. This position oversees regional issues and serves as a
liaison to Contract Compliance issues relating to supply/demand for the region,
referral process, and creating of service approvals. This position manages the
teams that provide support and services to Regional staff and DCS providers.
This position assigns work and evaluates performance of subordinates. This
position regularly interacts with Regional staff from multiple departments
providing technical assistance, gathers information, solves problems, and
improves procedures.

Requirements

• Federal laws governing assigned program areas
• Policies and procedures established for the work system
• Principles and practices of work leadership and management
• DCS Case Management System & Contracts
• Interpersonal relationships
• Complex automated record keeping and tracking systems
• Presenting information
• Verbal and written communication
• Writing and developing documents
• Work independently and collectively with colleagues and team members
• Contribute to discussions and offer ideas and solutions
• Multi-task
• Prioritize and organize large quantities of work
• Be detail oriented
• Coordinate and organize work projects
• Train staff
• Lead statewide meetings and change priorities on short notice
• Maintain working relationships with providers
• Negotiate and train while explaining various concepts

Nice To Haves

• Bachelors degree in Social Work or Business Administration preferred.
• The selected candidate will have at least one (1) year DCS work experience

Responsibilities

• Provide management, oversight, and day-to-day direction to the resource and referral team.
• Provides oversight of statewide practices to the team, as it relates to client service approvals.
• Provides support and guidance to subordinates and field staff as it relates to client services.
• Provides training and support to help develop and improve staff's abilities.
• Assigns work to teams.
• Will regularly evaluates and review work for accuracy and quality of work products.
• Assists when needed with assignment of service approvals.
• Evaluates work performance of subordinates.
• Monitors tracking documents which capture provider availability and current needs of the field- supply and demand of services.
• Will assist providers when there are issues related to service approvals, will facilitate communication between community provider and field staff, and will provide wait list updates.
• Serve as Liaison on regional issues and activities.
• Will work with the compliance unit for issues related to referrals and will advise field staff when vendor performance reports should be initiated.
• Providing updates to field and support staff on practice/procedure changes and status updates as related to contracted client service approvals.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.
• Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees