Contractual Operational Process Analyst

HP • Spring, TX

3d

About The Position

We are looking for an experienced Contract & Onboarding Operations Lead to manage MPS and MDS onboarding for NA AMS region. The role will act as a key Subject Matter Expert (SME) for contract management processes, ensuring operational excellence, compliance with SOX controls, and effective collaboration with internal teams and vendor partners.
This position will also lead operational teams, manage Contractual pre-invoicing activities, and drive process improvements to enhance efficiency and service delivery.

Requirements

• Four-year or Graduate Degree in Business Administration, Operations, or any other related discipline or commensurate work experience or demonstrated competence.
• 8+ years of work experience, preferably in operations, contract management, service delivery, or a related field.
• Contract Management
• Operations Leadership
• Process Improvement
• SOX Compliance
• Vendor Management
• Stakeholder Management
• Escalation Manaement
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Nice To Haves

• Certified Sales Operations Professional (CSOP)
• Knowledge of SOX compliance, operational governance, and vendor management preferred.
• Proven ability to lead teams and drive process improvement initiatives.

Responsibilities

• Lead NA AMS Contract & Onboarding operations for MPS and MDS programs ensuring smooth and timely onboarding.
• Serve as a SME for Contract Management, supporting business teams with operational guidance and issue resolution.
• Manage SOX control escalations related to IMACD and RITM processes and ensure compliance with governance requirements.
• Provide War Room leadership and operational support during CBA post-migration stabilization.
• Oversee post-migration error handling, coordinating with IT and operations teams for quick resolution.
• Manage Wipro pre-invoicing operations to ensure accuracy, compliance, and timely processing.
• Drive process improvement and operational efficiency initiatives within Wipro Carepack SRG operations.
• Partner with internal stakeholders, IT teams, and vendors to resolve system issues and operational fallouts.
• Strong experience in stakeholder management and cross-functional collaboration.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level