Control Room Manager

Aristocrat Gaming • Lansing, MI

3d

About The Position

Control Room Manager Aristocrat is excited to offer an outstanding opportunity for an ambitious and highly skilled Control Room Manager. In this capacity, you will be an essential member of our team, ensuring the operational integrity and availability of our gaming systems. Your work will strongly influence our operational success, helping us preserve our world-class standards. Join us where your leadership and technical savvy will propel the future of our operations! This is a role where you will thrive if you are passionate about maintaining flawless operations and leading a dedicated team. As a Control Room Manager, you will lead all aspects of daily control room activities, coordinate incident responses, and drive continuous improvements across our processes. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.

Requirements

• Diploma or degree in IT, Operations, Business, or related field (or equivalent experience).
• Previous experience in a control room, operations centre, NOC, SOC, or gaming operations setting.
• Demonstrated leadership or supervisory experience.
• Strong knowledge of incident management and operational reporting.
• Proficient with computer systems, monitoring tools, and reporting platforms.
• Strong analytical and decision-making skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage priorities in a fast-paced operational environment.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Lead, supervise, and support Control Room Operators during all shifts.
• Ensure control room activities fully adhere to operational, security, and regulatory requirements.
• Act as the primary point of contact for operational and system blocking issues.
• Coordinate the execution of operational tasks in accordance with policies and procedures.
• Manage team performance against important metrics, including accuracy, quality, and efficiency.
• Review, approve, and produce management-level operational reports and performance analysis.
• Lead incident management, investigation, and resolution coordination.
• Monitor the general condition and accessibility of gaming systems.
• Implement process improvements and operational efficiency initiatives.
• Train, mentor, and develop control room staff to maintain operational excellence.

Benefits

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree