Convention Services Manager

Performance Hospitality • Fort Lauderdale, FL

1d • $75,000 - $85,000 • Onsite

About The Position

The Convention Services Manager (CSM) owns the post-sale planning and flawless execution of groups, meetings, and conventions. You’ll translate contracts into detailed BEOs, diagrams, and resumes; coordinate cross-functional teams; manage room blocks and guarantees; and serve as the planner’s primary partner on-site—driving guest satisfaction, accurate billing, and profitable events.

Requirements

• 3–5+ years convention services, event management, or catering/meetings experience in a hotel/venue or DMC.
• Strong knowledge of banquet service styles, menu planning, AV/production basics, and room-block mechanics.
• Exceptional organization, attention to detail, and deadline discipline; calm, solutions-oriented communicator with planners and internal teams.
• Proficient with CRM/event platforms and Microsoft 365/Google Workspace; diagramming tools experience required.
• Ability to read contracts and apply terms (attrition, cancellation, cutoff, concessions).
• Flexible schedule for programs, site visits, tastings, and after-hours needs.

Nice To Haves

• CMP, CPCE, or equivalent certification; local market relationships.

Responsibilities

• Planning, Detailing & Documentation Lead post-sale kickoff with Sales; confirm scope, concessions, deposits, due dates, and billing instructions.
• Conduct discovery with the client; build BEOs, group resumes, timelines, and floor diagrams to spec.
• Coordinate AV/power/internet, staging, signage/branding, transportation, security, and VIP protocols.
• Manage guarantees, cutoffs, attrition/wash, and addenda; maintain change logs and event files.
• Cross-Functional Coordination Run internal pre-cons; align Banquets, Culinary/Stewarding, Front Office/Reservations, Housekeeping, Engineering, Security, Valet/Parking, and Outlets/Spa on execution plans.
• Communicate room priority (early arrivals/VIPs), ADA needs, and service recovery plans.
• On-Site Management Serve as the client’s main contact during programs; conduct daily check-ins, room inspections, and quick resets.
• Monitor pacing of breaks/meals/sessions; troubleshoot AV and setup requests; ensure ambiance (lighting, temperature, music) meets standards.
• Document changes and approvals; update teams in real time.
• Revenue, Controls & Billing Upsell enhancements (menu upgrades, bars, breaks, décor, rental, AV/production, activations).
• Enforce guarantees, cutoff dates, and attrition per contract; ensure accurate charge capture (food/bev, rental, labor, AV/ancillary).
• Reconcile masters promptly; review with client before departure; prepare post-event summaries and credits/adjustments as needed.
• Room Block & Pickup Management Build/manage blocks and cutoff dates; coordinate rooming lists and VIPs; track pickup, wash, and forecasted shoulder nights.
• Partner with Reservations/Front Office on overflow/walk plans as needed.
• Forecasting, Reporting & Compliance Provide weekly forecasts for F&B, space usage, and staffing; maintain function diary accuracy.
• Uphold food safety, alcohol laws (TIPS/ServSafe), fire/life-safety and egress, occupancy limits, and brand/company policies.
• Capture feedback and NPS; run post-con reviews with action items.
• Systems & Tools Maintain clean records in CRM/Event systems (e.g., Delphi/Amadeus, Cvent, TripleSeat), diagramming (Social Tables/AllSeated), PMS (Opera/Cloud), and POS as needed.
• Produce event packets, signage lists, reader boards, and production schedules.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed