Coordinator - Communications

Granicus

1d•$48,000 - $52,000•Remote

About The Position

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Communications Coordinator for our Communications Practice Area to contribute to the design, development, and delivery of omnichannel campaigns and content to fit the unique needs of our customers. Our Communications Practice Area collaborates closely with our practitioners in experience design and data analysts to assess and improve the effectiveness of our programs over time. Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and working on large-scale or program-level projects for customers, preferably for government. Communications Coordinators support the key message development, evaluation of current customer content and identification of optimization opportunities. They support efforts to develop, deliver and manage customers’ account configuration solutions to support outreach requirements for segmentation and personalization, aligned to reporting needs. Coordinators support the development of campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.

Requirements

Demonstrate a polished, professional relationship with colleagues & customers.
Assume positive intent.
Be collaborative. Create space for and be open to different expertise and experiences.
Be dependable and reliable for our customers and our colleagues.
Be organized and manage your own workload.
Be proactive. Be willing to jump in, not wait to be told.
Be willing to try something new, not dependent on documented examples.
Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
Be open to feedback. Listen with the same passion with which you want to be heard.
Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Responsibilities

Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.

Benefits

Flexibility & Balance
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Health & Wellness
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Family & Future
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Growth & Recognition
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.