Coordinator, Diagnostic and Preventative Services

CVS Health • Farmers Branch, TX

7d • $19 - $35

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Diagnostic and Preventive Services (DPS) Provider Support team is responsible for enabling the successful execution of diagnostic tests completed as part of Signify’s In Home Health Evaluation business. The Support Coordinator function consumes, classifies, determines prioritization, and resolves a myriad set of issues ranging from real-time technical, training, and supply procurement issues with clinicians. A DPS Coordinator will discern and select for leverage, a variety of reporting and tools to troubleshoot and resolve product support issues.They will primarily manage incoming and outgoing calls related to diagnostic products, providing support to clinicians, and ensuring seamless communication. This role will meet our providers virtually in the field in their times of need, and be responsible for ensuring they can focus on providing optimal care for the health plan members they serve. This role will report directly to the Sr. Mgr, Clinician Support.

Requirements

• High School Diploma or equivalent Required
• Minimum of 2 years of experience in a call center environment handling complex calls including resolutions, disputes and payment research.

Nice To Haves

• Ability to work any shift during our call center operation hours including early, late, holiday and weekend shifts
• Fluently speak, read, and write English
• Strong verbal and written communication skills
• Proven ability to prioritize and multitask
• Basic skills in MS Office
• Accurate data entry skills

Responsibilities

• Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
• Respond to complex escalations regarding pay and other provider questions
• Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails
• Maintain a first-time-final mindset and minimizing call back for the same issues
• Collaborate internally with multiple stakeholders, including payroll and finance teams, to address and resolve issues
• Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)
• Responsible for creating a positive experience for providers and members via telephonic and email communication methods

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED