Coordinator, Global Programs Operations and Portfolio Management

International Justice Mission•Columbia, DC

20d•Hybrid

About The Position

International Justice Mission ( IJM ) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1, 2 00 professionals are at work worldwide in over 3 0 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. W e believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence , we are seeking a Coordinator, Operations and Portfolio Management (“OPM”) . The Coordinator will be involved in work across the programming portfolio of the Global Programs Division and thus will have a unique perspective on cross-cutting issues, common challenges , and possible cross-fertilization of tools, techniques and approaches . They are expected to be proactive in identifying opportunities for intra-divisional experience sharing and streamlining. This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). It reports to the Director of Operations and Portfolio Management a nd is only available for candidates with the right to work in the US.

Requirements

Bachelor’s degree in International Relations , Communications, Business, or other relevant field .
At least 1 year of experience providing top-level administrative support in fast -paced, professional environment.
Experience working in a hybrid work environment.
Experience working in a cross-cultural environment.
Excellent grasp of the English language.
Ability to quickly learn new software applications, such as, Mural, Craft CMS, FloDesk .
Expert use of Microsoft Suite of tools, especially Outlook, PowerPoint, Excel, Visio, and Word .
Expert use of Zoom, WhatsApp, Teams, and other global communication platforms.
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building .
Highly adaptive and able to reprioritize at a moment’s notice.
Extremely discrete with sensitive information.
Instead of laying blame, takes responsibility and looks for a new solution.
Clear and proactive communicator who can set expectations for competing “customers ”.
Personable and able to work with a variety of personalities in a fast-paced environment.
Self-accountable and able to meet deadlines with little supervision.
Proactive learner.
Culturally aware and sensitive.

Nice To Haves

Proficiency in Spanish is a plus .
Basic graphic design skills are a plus .

Responsibilities

On select projects, act in support of the project manager: schedule project meetings, coordinate meeting logistics , set up interpretation services as needed, record and document meetings .
On other projects, act as primary project manager: create a project timeline, maintain the project workflow, facilitate cross-functional team communication, produce tools to help key stakeholders engage in the project, track action items, design agendas, schedule meetings and craft attendee lists, translate shared documents as needed, maintain project files, ensure project deliverables are completed on time and to the satisfaction of the project holder.
Maintain workflows for assigned Global Programs Leadership Team (“ GPLT ”) members , including calendar, timecard approvals, etc., as delegated, and highlight critical communications when they are out on PTO or sabbatical.
Develop and utilize technology skills to enhance the Division’s contribution to IJM strategic initiatives through: Taking advantage of opportunities to learn appropriate new software applications in use within the Division .
Serve as the SharePoint page administrator for content owners among assigned GPLT members.
Capitalize on the unique breadth of exposure to divisional activities to inform strategy by identifying , documenting, and sharing with the GPLT any needs, redundancies, and collaboration opportunities for divisional teams and projects.
Maintain IJM’s culture and reputation by creating and maintaining positive working relationships with internal and external parties by corresponding over email or phone and, when necessary, by facilitating in person meetings and gatherings, with colleagues, vendors, donors, etc .
Provide additional support to the Chief Program Officer’s Executive Assistant, to include running divisional meetings and coordinating divisional retreats .
Create and maintain positive working relationships with other coordinators and executive assistants across IJM globally .
Support the onboarding and orientation of new staff in the division.
Contribute to the maintenance of style guides and internal best practices and standards as needed .
Document and diagram processes as needed .
Support Divisional leaders in compliance with all IJM policies affecting their work.
Assist assigned GPLT members in preparation of communications materials, including inputs for division newsletters, presentations, or meetings .
Inform divisional strategy by documenting and sharing with the GPLT any needs, redundancies, and collaboration opportunities for divisional teams and projects.
Support the Director, O PM, in development and delivery of in-house training.
Maintain communications with and facilitate registration of participants in external training.
Keep records of participation and results of post-training feedback surveys.
Support the planning for and hosting of divisional team building events (to include booking venues, organizing catering, and planning activities).
Coordinate travel, speaking engagements, and major donor meetings for assigned GPLT members.
Organize and maintain the calendars of senior leaders within the GPLT.
Design and distribute meeting agendas for GPLT members.
Complete minor administrative tasks for GPLT members (e.g., filing expense reports, paying vendor invoices, approving timesheets, submitting IT tickets, etc.).
Provide basic technical support to five GPLT members (e.g., troubleshoot malfunctioning Zoom links, explain how to screen share, d emonstrate how to i nitiate interpretation on Zoom).