COORDINATOR, MARKETPLACE OPERATIONS
About The Position
FULLBEAUTY Brands™ is the premier fashion and lifestyle destination for the plus size customer. We are an online and catalog marketplace offering a curated collection of the finest family of plus size brands and thousands of products. Dia & Co is seeking a Marketplace Operations Coordinator to support the day-to-day execution of operations for brands selling on the Dia Marketplace (DiaSHOP). This role is responsible for coordinating supplier onboarding activities, monitoring operational processes, and assisting with issue resolution to ensure consistent marketplace performance. The Coordinator serves as a primary operational contact for sellers, tracking order activity, identifying issues, and escalating concerns as appropriate. This position focuses on execution, follow-up, and administrative support of marketplace processes in partnership with cross-functional teams. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Requirements
- 2+ years of experience in logistics, operations, e-commerce, or marketplace environments
- Bachelor’s degree in Business Administration or equivalent combination of education and experience
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities and meet deadlines
- Proficiency in Microsoft Office and other business systems
- Strong problem-solving skills and ability to follow established processes
Nice To Haves
- Experience supporting external partners or vendors preferred
- Familiarity with marketplace platforms such as Mirakl or LogicBroker preferred
Responsibilities
- Coordinate supplier onboarding activities and assist with implementation tasks on the Mirakl platform
- Support daily marketplace operations, including monitoring order flow and fulfillment status
- Track seller performance metrics (on-time shipments, cancellations, returns) and follow up on discrepancies
- Identify and escalate order, technical, or integration issues to appropriate internal teams
- Respond to supplier inquiries and ensure timely follow-up on operational matters
- Maintain accurate records, documentation, and communication related to marketplace activity
- Assist in preparing reports and performance summaries as needed
- Support cross-functional teams in resolving operational challenges
- Contribute to process improvement efforts by documenting pain points and recommending operational enhancements
- Perform other related duties as assigned
Benefits
- Competitive Health Benefits (Medical, Dental & Vision)
- Employer HSA Contribution
- 401K Match
- Employee Assistance Program
- Hybrid Work Schedule (Corporate)
- Business Casual Attire
- Wellness Initiatives
- 30% Associate Merchandise Discount Across our Family of Brands
- Employee Discount on Travel, Cell Phone Plans and More
- Generous Paid Time Off Program
- Promote From Within Culture
- Commitment to Being an Equal Opportunity Employer
- Life Insurance Benefits
- Internal charity that supports FULLBEAUTY Brands’ associates and their immediate family members during times of extreme hardship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
