Coordinator, Member Communication Services

CVS Health

2d • $17 - $28

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Data Validation Coordinator will use their experience and skills to be responsible for timely and accurate quality validation for member’s correspondence, including but not limited to: documents for correct content so letters can accurately print and mail to members. Operational letters, ID cards, COBs, ANOCS and welcome kits for all members. Establish a positive working relationship with internal and external customers by providing accurate, reliable and timely file submissions and error resolution. This is accomplished through Data Validation (DV) review of Beneficiary data for Med D beneficiary You will be responsible for supporting daily work and special projects, securing data files, and timely execution of member mailings. You will also coordinate, as appropriate, with internal partners, and engage in changes to the communications environment. Areas of involvement include daily work activity with Sr. Analysts, Analysts and Manager. This is a position that Act as individual contributor and team player for any Data Validation initiatives. Identify and assist team to ensure all work is preformed within SLA. Maintains average monthly accuracy over 85% Plays a role in Data Validation Initiatives Identifies trends and high risks letters

Requirements

• 2 years of work experience within a healthcare / PBM environment
• Intermediate to advanced level in Microsoft Excel, Access, Word, and Outlook
• Proofing/Validation experience and understanding of variable information
• Excellent communication skills, both written and verbal
• Strong time management, including good organization and multi-tasking abilities
• Flexibility, strong accountability and good teamwork skills

Nice To Haves

• Knowledge of Medicare Part D letter requirements
• Ability to work independently and as part of a team in a fast paced environment
• Problem solving experience
• Experience working with multiple internal and external partners
• Demonstrated ability to work productively in a dynamic environment
• Lead by example; informal leadership skills
• Partner and support others to achieve overall team goals
• Bachelor’s degree preferred.

Responsibilities

• responsible for timely and accurate quality validation for member’s correspondence, including but not limited to: documents for correct content so letters can accurately print and mail to members
• Operational letters, ID cards, COBs, ANOCS and welcome kits for all members
• Establish a positive working relationship with internal and external customers by providing accurate, reliable and timely file submissions and error resolution
• Data Validation (DV) review of Beneficiary data for Med D beneficiary
• supporting daily work and special projects, securing data files, and timely execution of member mailings
• coordinate, as appropriate, with internal partners, and engage in changes to the communications environment
• Act as individual contributor and team player for any Data Validation initiatives
• Identify and assist team to ensure all work is preformed within SLA
• Maintains average monthly accuracy over 85%
• Plays a role in Data Validation Initiatives
• Identifies trends and high risks letters

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED