Coordinator Member Marketing

About the position

We are seeking an Event Marketing Coordinator. In this role you will provide administrative and customer service support to the marketing package sales teams with respect to setting up, selling and executing HGV Ultimate Access (HUA) events.

Responsibilities

• Attend to all customer queries, concerns, and requests promptly and professionally
• Identify and resolve potential problems that impact our customers' event experiences
• Assist in organizing and coordinating all logistical details for the smooth success of the event attendance
• Provide exemplary customer service to all attendees and clients, ensuring their total satisfaction
• Liaison between Event Marketing and Package Sales with other teams to optimize our service delivery and exceed event expectations
• Be responsible for the intake of all HGVUA information across all three brands (Hilton Grand Vacations, Hilton Vacation Club, Bluegreen Vacations) across the country
• Create and distribute outlines and training materials for the agents
• Managing the event calendar and tour goals per event to ensure tour goals and expectations are being met by event
• Manage and input guest information onto the guest manifest
• Request and managing inventory and allotment requests with the respective departments
• Other duties as assigned

Requirements

• High customer service orientation
• Strong verbal and written communication skills
• Excellent interpersonal and communication skills
• Proven ability to quickly address customer concerns and maintain service standards
• Skilled problem solver, capable of thinking quickly and efficiently under pressure
• Proactive, detail-oriented, capable of multitasking and working in a fast-paced environment
• Elevated level of integrity, honesty, and judgment
• Excellent skills and proficiency using Excel, Word, Power Point, Canva and related applications