Coordinator – Omni Experience

American Eagle Outfitters • Pittsburgh, PA

11d

About The Position

The Omni Experience Coordinator is responsible for driving
the day-to-day execution and continuous improvement of AEO's omni-channel
programs. This position partners closely with cross-functional teams to analyze
store performance, identify opportunities, and support strategic business
decisions to enhance the customer experience and drive business performance.
This role requires a highly organized, analytical, and innovative individual
with strong communication skills and attention to detail. As the Omni Experience
Coordinator you will embody our values by creating a positive and productive
workplace culture acting as a role model for all associates.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field preferred
• 2+ years of experience working in a project management setting or related experience
• High degree of proficiency in Google and/or MS Office Suites, Canva, and other Internet applications Strong analytical, prioritizing, interpersonal, problem-solving, organizational and presentation skills Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work well within a team Ability to work with and influence peers and senior management Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines, and reporting

Responsibilities

• Assist cross-functional Omni teams in monitoring and evaluating the effectiveness of omni-channel programs.
• Support the collection and analysis of store performance metrics to help identify trends and opportunities for improvement.
• Help create training materials, SOPs, and in-store experience initiatives to support execution and associate engagement.
• Draft and distribute communications to Field Leaders and Store Teams regarding program updates, enhancements, and known issues.
• Track key performance indicators (KPIs) and assist in preparing reports to support leadership in understanding program performance.
• Maintain program documentation, templates, and best practices.
• Coordinate with corporate and field partners to gather feedback and support program requests. Provide administrative and logistical support for project meetings and initiatives. Additional duties as assigned.

Benefits

• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level