Coordinator, Order Management

e.l.f. Beauty•Fairfield, NJ

21d•$55,000 - $75,000•Hybrid

About The Position

The Order Management Coordinator is responsible for managing and executing the full lifecycle of inbound orders received from retail partners across multiple brands. This role serves as a central point of communication between Sales, Planning, and third-party warehouse partners and requires strong organizational and communication skills.

Requirements

Bachelorâs degree in Operations, Business Management, or a related field, or equivalent work experience.
1â3 years of experience in a related role; consumer products experience preferred.
Strong proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP (or equivalent functions).
Experience working with EDI transactions and troubleshooting; ERP experience (e.g., NetSuite, SAP) is a plus.
Experience working with mass merchandisers preferred.
Excellent organizational, communication, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and ability to meet tight deadlines.
Proven ability to collaborate effectively with cross-functional teams and all levels of the organizations.

Responsibilities

Manage, process, and troubleshoot all inbound and outbound EDI transactions.
Allocate product based on predefined criteria when inventory is constrained.
Maintain full ownership of the order-to-cash process.
Communicate daily with internal and external stakeholders regarding order status, out-of-stocks, shipping delays, and other exceptions.
Collaborate closely with Sales, Planning, and Warehouse teams to ensure timely and accurate order fulfillment.
Ensure vendor compliance with retailer-specific requirements and routing guidelines.
Research and resolve chargebacks for assigned accounts.