Coordinator Patient Services - Patient Services Administration - Day Shift

NewYork-Presbyterian Hospital

2d • Onsite

About The Position

Join the team at NewYork-Presbyterian Brooklyn Methodist Hospital, a 591-bed hospital affiliated with Weill Cornell Medical College, where we are dedicated to providing the highest quality, most compassionate care to patients. The vibrant, family and community culture offers you the opportunity to collaborate with colleagues across all areas of the Hospital, and work with a team of engaged individuals all focused on improving patient care. Find out how you can Make It Possible: Under the supervision of the Manager or Director of Patient Services, serves as liaison between patients, families and Hospital staff. Acts as a liaison between patients, families and staff to promote excellent communication and to resolve conflicts and complaints. Acts as a central grievance mechanism for all complaints, property issues, compliments and requests. Interviews patients/families to determine the nature of request, problem or complaint. Interviews hospital staff regarding complaint issues when appropriate with designated managers and Labor Relations personnel. Acts as a central mechanism for medical ethics consultations. Investigates issues in collaboration with the Medical Ethics Chairman. This is a full-time day shift position, located at NewYork-Presbyterian Brooklyn Methodist Hospital. Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. Internationally acclaimed, our hospital leads the way in research, life-shaping education and compassionate care. Step into a career at a truly Amazing place. Among the highest echelon of the topmost hospitals in the world, NewYork-Presbyterian is Making It Possible for patients at this moment. What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.

Requirements

• Bachelor’s Degree from a recognized college or university.
• 5 years of experience.

Nice To Haves

• Notary Public license.
• Bilingual

Responsibilities

• Serves as liaison between patients, families and Hospital staff.
• Acts as a liaison between patients, families and staff to promote excellent communication and to resolve conflicts and complaints.
• Acts as a central grievance mechanism for all complaints, property issues, compliments and requests.
• Interviews patients/families to determine the nature of request, problem or complaint.
• Interviews hospital staff regarding complaint issues when appropriate with designated managers and Labor Relations personnel.
• Acts as a central mechanism for medical ethics consultations.
• Investigates issues in collaboration with the Medical Ethics Chairman.

What This Job Offers

• Job Type: Full-time