Coordinator, Quality Assurance

4Cs Of Alameda County•Hayward, CA

14h•$35 - $37

About The Position

Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework. Job Title: Coordinator, Quality Assurance Department: Family Services Unit Reports To: Manager, Quality Assurance FLSA Status: Salary Range: Full Time, non-exempt $34.89- $36.83 Per Hour DOE Position Summary : The Coordinator, Quality Assurance will be responsible for ensuring compliance of parent & provider program files, provider reimbursements, and reports directly to the Manager, Quality Assurance.

Requirements

Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Bachelor’s degree in business, Public Administration or Social Work preferred.
Experience in early childhood care & education field, data collection & reporting, and contract compliance required.
Ability to train adults through verbal and/or written presentations.
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer experience, Data entry, and Microsoft office required.
Transportation is required for this position.
Ability to remain in a stationary position for extended amounts of time
Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
Ability to understand speech at normal room levels, and understand speech on the telephone
Manual dexterity to dial a telephone, and enter into a computer
Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
Facility to drive a vehicle

Nice To Haves

Experience working with the county &/or State desirable.

Responsibilities

Participant files are in compliance with contract regulations and agency policies and procedures
Attendance Records are calculated accurately, and child care payments are made in accordance with the parent/provider agreements, i.e., hours, days, age of child
Staff training needs are identified & shared with QA Manager
Perform internal audits, and work with the QA managers to identify and correct errors in parent files, provider files, and provider reimbursements
Input school calendars yearly
Assist with over capacity issues – mapping schedules
Assist with preparation for all external audits by 4Cs auditors, CDSS, ACSS (pull initial list of names for auditor, pull each selected file & attendance records/voucher histories, flag/label each document in the file for review, share findings with QA Manager
Assist with maintaining CCPP Library and updating policy and procedural manuals, forms, training materials as needed
Oversee the transfer process for all Stage 1 files to 4Cs, Davis St & Hively
Assist with maintaining the 4Cs Eligibility List in Both Offices – Quarterly updates
Prepare monthly CalSAWS Stage 2 transfer reports for Hively & Davis St
Outreach to the CalSAWs Stage 2 families for enrollment for 4Cs
Provide technical support to program staff as needed
Develop a thorough understanding of Kinder Systems data base system
Ensure reimbursement to Child Care Providers are processed according to contract requirements
Participate in Thriving Families California Technical Assistance meetings and other outside meetings as directed
Cultivate relationships with other agencies QA representative
Responsible for maintaining personal and confidential information of participants and agency information
Develop a thorough understanding of Title 5, 4Cs policies & procedures, Alameda County program requirements
Assist with the annual Self Evaluation for CDSS contracts
Responsible for keeping confidential information safe and secure
Perform other duties as assign ed