Admin/customer Service

Aston Carter•Irvine, CA

2d•$25 - $27•Onsite

About The Position

We are seeking a dedicated Coordinator to join our team and handle customer inquiries, process orders, and collaborate with our staff or contracted medical professionals to ensure accurate product ordering. The role involves monitoring inventory levels, communicating with purchasing and planning teams when stock is low, and interacting with both internal and external vendors and customers. You will also utilize our internal CRM system to document communications effectively. This position is characterized by a focus on quality interactions, with some calls lasting over 30 minutes and a significant volume of email correspondence. Join a health manufacturer specializing in herbal supplements that blend traditional Chinese medicine with modern nutritional science. Our formulations support detoxification, immune balance, stress relief, and overall wellness. We are committed to quality, safety, and innovation, producing liquid herbal products using standardized processes for consistency and effectiveness. We serve both local and global communities, aiming to help individuals restore balance and vitality through trusted, plant-based solutions. This is a 100% onsite position with hours from 9:00 AM to 5:30 PM, including a 30-minute lunch break. Our team consists of around 21 employees, with plans to grow to 50 by the end of the year. The role requires flexibility to learn through shadows and teach-backs, as formal training is being developed. A proactive, creative problem solver who thrives in a fast-paced, startup-like environment will excel in this role.

Requirements

Experience with ERP systems and CRM software.
Strong customer service skills.
1-2+ years in a customer service or order entry role.
Overall understanding of purchase orders and product order forms.

Nice To Haves

Experience in the nutraceutical, pharmaceutical, or medical device industry is highly preferred.
Experience with inventory control and administrative support.
Proficiency in Microsoft Office.

Responsibilities

Answer customer questions and address concerns.
Process customer orders accurately and efficiently.
Collaborate with staff or contracted doctors and nurses to ensure the correct products are ordered.
Monitor inventory levels and communicate with purchasing/planning teams when stock is low.
Communicate effectively with internal and external vendors and customers.
Document communications using our internal CRM system.