About the position
Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries. Calm’s team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life’s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.
Responsibilities
- Lead the development of Calm’s subscription systems, ensuring robust solutions for billing, renewals, upgrades, cancellations, and multi-user access.
- Create flexible subscription models to support diverse pricing structures, bundling, and promotional campaigns for DtC and B2B markets.
- Build systems that support global pricing, currency localization, and tax compliance to serve a growing international audience.
- Ensure subscription flows are seamless, intuitive, and aligned with user needs across all platforms.
- Oversee the development of secure, scalable user authentication and access management systems.
- Drive enhancements to Calm’s content delivery platform, ensuring personalized and efficient access to tailored content.
- Collaborate with DtC and B2B product teams to align subscription services with business goals and product roadmaps.
- Partner with Finance, Customer Success, and Legal teams to ensure compliance, streamline payment processing, and support accurate reporting.
- Work closely with the content team to align platform capabilities with Calm’s evolving content roadmap.
- Use subscription metrics and customer feedback to inform feature development and system optimization.
- Act as the primary advocate for subscription services within Calm, presenting updates, roadmaps, and metrics to leadership and cross-functional teams.
Requirements
- 8+ years of product management experience, ideally in subscription services or platform development for SaaS or consumer technology companies.
- In-depth knowledge of subscription systems, recurring billing platforms (e.g., Stripe, Zuora, Recurly), and API-driven platform development.
- Proven ability to design subscription solutions for individual consumers and enterprise clients with a focus on usability and scalability.
- Experience using analytics tools to identify trends, predict churn, and drive retention strategies.
- Strong interpersonal skills with a history of working effectively with cross-functional teams in a fast-paced, dynamic environment.
- Demonstrated ability to manage multiple projects and priorities while maintaining clear communication.
- Business acumen to anticipate market needs and design scalable systems that align with Calm’s mission and goals.
Nice-to-haves
- Experience in mental health or wellness industries.
- Background in global subscription systems.
Benefits
- Base pay range of $155,000 - $260,000.
- Equity.
- Comprehensive benefits.
- 401k.
- Flexible time off.
