Core Team Operations Representative (CTOR)

Medtronic•North Haven, CT

1d•$136,000 - $204,000

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Core Team Operations Representative (CTOR) is the single point of contact for all operations aspects of new product development to a core product development team. CTORs are accountable for all Operations deliverables across sites and are the single point of contact for the Operations Extended Team. Operations Extended Team includes (but not limited to) Advanced Manufacturing Engineering, Technical Sourcing, Manufacturing Sites, Suppliers, & Production/Process/Packaging Engineering. CTORs are accountable for Quality Management System Design Transfer. Roles and Responsibilities: The Core Team Operations Representative (CTOR) is responsible for all Operations deliverables as a single point of contact for the Core Team: Voice of Operations – Own collection, prioritization, alignment, and communication of operations input Program Management – Lead extended operations team to ensure all operations deliverables are completed on-time and within budget. Communication – Timely core team updates, report Operations metrics , prepare and communicate phase gate reviews and market readiness reviews. Escalate performance issues to schedule, risk, budget, or Operations metrics. Commercialization Readiness – Collaborate with Global Supply Chain to drive master schedule, capacity/launch planning, phase in/phase out strategy development and execution, clinical build readiness, post-release change tracking implementation Indirect People Management & Development – Recognize teams and individuals for performance, provide candid performance feedback, coach and mentor extended team Responsibilities may include the following and other duties may be assigned. Leads or leverages cross functional teams to evaluate, develop and manage projects for new product development and ongoing lifecycle management of products, processes and therapies. Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Manages the development and implementation process of a company’s products and services involving departmental or cross-functional teams focused on the delivery of new or existing products and processes. Reviews status of projects and budgets; manages schedules and prepares status reports. Monitors the project from initiation through delivery. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. Gathers requirements, works on requirements planning, requirements elicitation and requirements management to ensure they meet demands of project’s key stakeholders. Communicates with stakeholders, obtains stakeholder engagement to ensure the end products or processes will solve the business problems. PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact. Levels within the program management career stream typically accomplish program objectives through matrixed employee teams and / or vendors who are not direct reports but for which the incumbent has direct accountability to lead. The majority of time is spent overseeing their area of responsibility, managing program/team performance, communicating project and operational developments, planning, prioritizing and / or directing the responsibilities of program team members. Goal achievement is typically accomplished through performance of program team members. DIFFERENTIATING FACTORS Autonomy: Manages one or more small-scale, developed or mature programs with well-defined program plans and delivery methodologies. Is accountable for overall program process, performance, and customer satisfaction. Organizational Impact: Provides input to establishing program objectives, timelines, milestones, and budgets . Recommends new policies and procedures that affect program management. May have budget accountability for one or more programs. Program decisions are generally made only after consultation with higher level management. Innovation and Complexity: Problems faced are difficult, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple workstreams, departments or specialties . Modifies programs management processes to improve program. Communication and Influence: Communicates and leads meetings with internal and external customers and vendors, conducts briefings to higher level management team. Solves issues through information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties on program execution plans. Leadership and Talent Management: Leads, directs and reviews the work of a team of professionals and/or vendors who exercise latitude and independence in their assignments. Direct involvement in daily tasks necessary for successful program execution. Not directly responsible for hire or fire decisions and people management.

Requirements

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Voice of Operations – Own collection, prioritization, alignment, and communication of operations input
Program Management – Lead extended operations team to ensure all operations deliverables are completed on-time and within budget.
Communication – Timely core team updates, report Operations metrics , prepare and communicate phase gate reviews and market readiness reviews. Escalate performance issues to schedule, risk, budget, or Operations metrics.
Commercialization Readiness – Collaborate with Global Supply Chain to drive master schedule, capacity/launch planning, phase in/phase out strategy development and execution, clinical build readiness, post-release change tracking implementation
Indirect People Management & Development – Recognize teams and individuals for performance, provide candid performance feedback, coach and mentor extended team
Leads or leverages cross functional teams to evaluate, develop and manage projects for new product development and ongoing lifecycle management of products, processes and therapies.
Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
Manages the development and implementation process of a company’s products and services involving departmental or cross-functional teams focused on the delivery of new or existing products and processes.
Reviews status of projects and budgets; manages schedules and prepares status reports.
Monitors the project from initiation through delivery.
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Gathers requirements, works on requirements planning, requirements elicitation and requirements management to ensure they meet demands of project’s key stakeholders.
Communicates with stakeholders, obtains stakeholder engagement to ensure the end products or processes will solve the business problems.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)