Corporate Actions Workflow Supervisor Associate (Stock Dividends)

DTCC • Jersey City, NJ

2d • Hybrid

About The Position

Being a member of the Stock Dividends Team, the Workflow Supervisor Associate will be accountable for ensuring that operational procedures are followed, and fundamental business and interpersonal skills are fostered among the staff. DTC's Stock Dividends Department announces, processes, and allocates various dividend and interest payments on behalf of its participants with securities in DTC custody. In addition, the Workflow Supervisor Associate will work with colleagues globally to ensure the seamless delivery of operations including collaboration on day-to-day completion of work as well as longer term projects and interactions outside of the specific department.

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
• Foster an environment where integrity and transparency are encouraged
• Stays current on changes in their specialist area and seeks out learning opportunities to ensure knowledge is up to date
• Build collaborative teams
• Strong time management and organizational skills
• Excellent communication and interpersonal abilities
• Proficient in data analysis and performance metrics
• Ensure expected quality standards are met consistently
• Minimizes risks associated with departmental projects by observing established instructions and processes
• Proficiency in workflow management tools such as Salesforce, BPM, Power BI/Automate, Appian, etc.
• Flexibility to respond to changing project requirements, client priorities, and organizational best practices

Responsibilities

• Lead day-to-day activities of a designated team; ensure strict adherence to procedures and critical timeframes
• Strong talent evaluator with a focus on development of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods
• Effectively manage a diverse workforce; set development goals and hold team accountable to attain them
• Identify and mitigates risk by having knowledge of department controls with the ability to spot key opportunities and identify root cause issues
• Maintain a focus on meeting the needs/requests of our internal and external clients, including responding to inquiries timely and accurately, resolving issues promptly
• Understand and appropriately apply principles, procedures, requirements, regulations, and policies related to specialized business functions
• Write/maintain procedures and job aids; identify procedure gaps and updates procedures to fill them
• Demonstrate active engagement in meetings and display curiosity to learn and grow; accept feedback given and apply it to the role
• Assist in benchmark tracking, audit follow-up, compliance, and risk management activities
• Present information clearly while speaking in small to mid-sized groups
• Participate and own team-impacting projects and initiatives

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level