Corporate IT Support Analyst I

CSP (Teijin Automotive Technologies)•Auburn Hills, MI

6d•Onsite

About The Position

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more. Job Description Essential Job Functions: Active Directory and Microsoft Entra ID (Azure AD) user account management. Maintain and update user accounts, computers, and printers. Installing, configuring, and administering Microsoft Windows 10/11 Professional and Windows Server environments. Setup, change, and terminate user Microsoft 365/Exchange Online email accounts and manage Teams configurations. Create and triage incoming service desk tickets using modern ticketing systems (ServiceNow, Jira Service Management, or similar). Maintain onsite and cloud-based phone systems (VoIP, Microsoft Teams Phone, etc.) including resetting voicemail passwords and user configurations. Provide client-side support by troubleshooting and resolving Help Desk tickets for users across corporate and remote locations. Document all actions taken to resolve issues. Responsible for creating IT process documentation, knowledge base articles, and team training materials. Responsible for ensuring that customer service standards and SLA requirements are met. Configure, deploy, and track desktop computers, laptops, tablets, printers, monitors, and other IT equipment for office staff. Perform routine maintenance and administrative tasks including printer maintenance, hardware upgrades, and peripheral troubleshooting. Support cloud services including Microsoft 365, OneDrive, SharePoint, and other SaaS applications. Assist with cybersecurity protocols including password resets, MFA setup, and basic security compliance. Ability to work weekends occasionally and participate in on-call rotation as needed. Ability to keep work areas clean and organized. This is an on-site role with up to 25% travel required. Qualifications for External Candidates: Minimal experience required, with willingness to learn and demonstrate competency in: Technical Support; Remote Support; Desktop Support Windows Server / Active Directory / Microsoft Entra ID (Azure AD) Windows 10/11 and Microsoft 365 administration Basic Networking concepts (TCP/IP, DNS, DHCP) VoIP and modern phone system support Hardware break/fix and troubleshooting Knowledge and experience with: Active Directory, Microsoft 365/Exchange Online, cloud services VMware or Hyper-V virtualization environments LAN/WAN basics, hardware and software troubleshooting Basic troubleshooting of network switches and wireless access points Strong analytical and problem-solving skills Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy Ability to communicate professionally and effectively internally and externally in a team environment Ability to lift 50 lbs. and stand/walk for extended periods when necessary Preferred Qualifications: CompTIA A+, Network+, or Microsoft certifications Experience with remote support tools (TeamViewer, AnyDesk, Remote Desktop) Familiarity with ITIL frameworks and best practices Customer service experience in a professional environment If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you! Being a CSP employee means having the opportunity to see your impact every day. Our work experience is the combination of everything that’s unique about our culture, our core values, our commitment to your success, and most importantly, our people. We are a team of self-disciplined, hardworking, curious, trustworthy and humble people who make choices according to what is best for the team. We live to collaborate and make a difference.

Requirements

Minimal experience required, with willingness to learn and demonstrate competency in:
Technical Support
Remote Support
Desktop Support
Windows Server / Active Directory / Microsoft Entra ID (Azure AD)
Windows 10/11 and Microsoft 365 administration
Basic Networking concepts (TCP/IP, DNS, DHCP)
VoIP and modern phone system support
Hardware break/fix and troubleshooting
Knowledge and experience with:
Active Directory, Microsoft 365/Exchange Online, cloud services
VMware or Hyper-V virtualization environments
LAN/WAN basics, hardware and software troubleshooting
Basic troubleshooting of network switches and wireless access points
Strong analytical and problem-solving skills
Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy
Ability to communicate professionally and effectively internally and externally in a team environment
Ability to lift 50 lbs. and stand/walk for extended periods when necessary

Nice To Haves

CompTIA A+, Network+, or Microsoft certifications
Experience with remote support tools (TeamViewer, AnyDesk, Remote Desktop)
Familiarity with ITIL frameworks and best practices
Customer service experience in a professional environment

Responsibilities

Active Directory and Microsoft Entra ID (Azure AD) user account management.
Maintain and update user accounts, computers, and printers.
Installing, configuring, and administering Microsoft Windows 10/11 Professional and Windows Server environments.
Setup, change, and terminate user Microsoft 365/Exchange Online email accounts and manage Teams configurations.
Create and triage incoming service desk tickets using modern ticketing systems (ServiceNow, Jira Service Management, or similar).
Maintain onsite and cloud-based phone systems (VoIP, Microsoft Teams Phone, etc.) including resetting voicemail passwords and user configurations.
Provide client-side support by troubleshooting and resolving Help Desk tickets for users across corporate and remote locations.
Document all actions taken to resolve issues.
Responsible for creating IT process documentation, knowledge base articles, and team training materials.
Responsible for ensuring that customer service standards and SLA requirements are met.
Configure, deploy, and track desktop computers, laptops, tablets, printers, monitors, and other IT equipment for office staff.
Perform routine maintenance and administrative tasks including printer maintenance, hardware upgrades, and peripheral troubleshooting.
Support cloud services including Microsoft 365, OneDrive, SharePoint, and other SaaS applications.
Assist with cybersecurity protocols including password resets, MFA setup, and basic security compliance.
Ability to work weekends occasionally and participate in on-call rotation as needed.
Ability to keep work areas clean and organized.