Corporate Trainer Job ID 2026-1275
About The Position
Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance in their disability claim to assist over 100,000 individuals in filing their applications successfully. Learn more about us on our website: https://premierdisability.com/the-premier-difference/about-us/ ! About the Role: We are seeking a dedicated and experienced Trainer for our Disability Advocacy Contact Center. As a Trainer, you will play a crucial role in ensuring that our team is well-equipped to provide exceptional support and advocacy for individuals with disabilities. This position requires a deep understanding of disability-related issues, excellent communication skills, and a passion for empowering staff to make a positive impact on the lives of those they serve.
Requirements
- Strong facilitation and presentation skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to adapt training approaches to diverse learning styles.
- Assess call center employees' needs and identify training gaps.
Nice To Haves
- Previous experience in disability advocacy or related fields.
- Familiarity with contact center operations and tools.
- Created training materials, including PowerPoint presentations, workbooks, and job aids.
Responsibilities
- Develop and deliver training programs for contact center employees that improve performance and exceed customer expectations.
- Collaborate with subject matter experts to ensure training content remains current and relevant.
- Conduct comprehensive onboarding sessions for new contact center employees.
- Develop, design and deliver training programs that are engaging and interactive, using adult learning principles.
- Organize ongoing training sessions to keep advocates up to date with industry trends and best practices.
- Evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
- Work closely with supervisors and managers to address specific training needs and challenges.
Benefits
- health insurance options such as medical, dental, and vision coverage
- flexible spending accounts (FSA) for medical and dependent care
- short-term and long-term disability insurance
- life and AD&D insurance
- 401(k) retirement savings plan with a company match
- paid time off (PTO)
- paid holidays
- commuter benefits
- access to our Employee Assistance Program (EAP) and well-being coaching services
- voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
