Corporate Travel Consultant

BCD Midmarket Holdings

5d

About The Position

Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Requirements

• Minimum of four (4) years’ corporate travel experience is required.
• Knowledge of travel agency operations is required.
• Ability to work shifts to cover extended hours.
• Advanced knowledge of Sabre reservation system is required.
• Proven ability to handle multiple priorities simultaneously.

Responsibilities

• Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
• Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
• A high volume of monthly transactions is required.
• Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
• Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
• Email monitoring and response.
• Special Projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed