Count Team Supervisor

Belle of Baton Rouge•Baton Rouge, LA

59d

About The Position

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off COUNT TEAM SUPERVISOR The Count Team Supervisor is responsible for supervising staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Guides employees to maintain compliance with internal controls and departmental policies and procedures Develops and maintains daily drop schedule and responsible for the approval process of the drop schedule. Ensure soft currency is accounted for and recorded in accordance with company policies and procedures. Manually count large amounts of currency. Review and compile reports generated by Soft Count. Ensure company assets are properly accounted for and secured. Account for all table games documentation. Oversee the maintenance of machinery used in count room operations. Ability to function with secured access for ingress/egress to count room. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling).

Requirements

Must be at least 21 years of age
Two years minimum experience in count operations or similar functions
Ability to communicate with internal and/or external guests
Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence
Ability to effectively present information in one-on-one and small group situations to guest and Cast Members
Ability to write correspondence such as memorandums, procedures and departmental incident reports
Ability to read, to write, to comprehend and speak English
Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards, State Gaming Board requirements
Ability to obtain & maintain a Louisiana State Gaming Permit

Responsibilities

Supervising staff in the Count Room
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines
Assisting in the budget process for the department and provide recommendations
Ensuring compliance to departmental budget initiatives
Reporting budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for the overall achievement of department customer service goals
Guides employees to maintain compliance with internal controls and departmental policies and procedures
Develops and maintains daily drop schedule and responsible for the approval process of the drop schedule
Ensure soft currency is accounted for and recorded in accordance with company policies and procedures
Manually count large amounts of currency
Review and compile reports generated by Soft Count
Ensure company assets are properly accounted for and secured
Account for all table games documentation
Oversee the maintenance of machinery used in count room operations
Ability to function with secured access for ingress/egress to count room
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Maintains strict confidentiality in all departmental and company matters
Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
Determines work procedures and expedites workflow
Responsible for employee performance (disciplining, coaching, counseling)